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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like it however spraying can make a mess, so I place paper towels in sink. To help with clean up.
My account went into negative and I need to cancel for a refund
Although I loved the air brush system, I needed something more portable and easier to take with me. The spray airbrush foundation is amazing and the brush that comes with it is the perfect complement!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Never use regular foundation again! I can finally stop looking. It only took 2 tries to find my true color
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have not used it yet!, I don't use makeup everyday, I will try it tomorrow as I get ready for Church.
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I like the product, the packaging was nice, shipping was timely.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Wonderful help and great response! The color I chose worked great and matched better than any other makeup I have used before!
Thank you so much for reviewing your experience and sharing the love! ❤️
Product took 10 day to receive after shipping notification. I paid shipping cost to get 14 day trial of product. Received product on 8/22/23. Full price of product was billed to me on 8/23/23. So much for try before you buy. Not a happy customer.
Hi Sherry! It was a pleasure assisting you with your account! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Quick and easy, but you need to make sure your color matches. I took the quiz and the color did not match so I choose my own and it works great.
Hi Arleenda, thank you so much for your feedback! We work so hard to exceed our customers’ expectations, and happy to hear that we hit the mark for you!
Hi Karen! It was a pleasure assisting you with a color match! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The color is all wrong and I see paste all over my face it is clumpy very unhappy
Hi Kerry! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have Olive skin tone. And I've always had a hard time finding foundation that fits my skin tone have a lot of yellow and green pigments. This product not only matches my skin tone. But it's so flawless you can't even tell I'm wearing it
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Awesome thanks I am glad that I brought this makeup
Thanks so much for leaving your review with us! ❤️
Makeup seems to be fine. I don't wear makeup much anymore.
TYSM for sharing your experience! ❤️
Haven't used it yet will be trying it soon oder was late.Facebook
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
None given at this time.
My wife will try the products 8/24/23
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
It seemed like it was going to work and I was so excited but I did not like how it Kaye's on my skin and it was the wrong shade. I might just be inexperienced in airbrush makeup but customer service was fantastic!
Hi Emily! Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Great product, it's everything I read about it. It didn't feel heavy. It was very easy to apply. Felt great one my face. No mess and was easy to clean off as well. My daughter l Iiked it she is ordering it as well. Thank you very much.
We are so happy to hear you are loving your Luminess Products!❤️
I can't wait to try this product. This was so easy and no cons or hidden agendas.
YAY! We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!