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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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These days it's hard to believe we still have great customer service today I was happy to see that we do I'm sorry I forgot his name but he was phenomenal thank you luminous
The order process was easy, and the customer service with respect to communication has been awesome!
Hi Amber! Thanks so much for sharing your experience with us! We strive to deliver the BEST customer service to our customers and happy to hear you had such a positive experience with us! Let us know if you need anything - we are always here to readily assist you!
Not used it yet, more to come. Looking for a time to use
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I have emailed to find out how can I return this shade and get the correct shade but I still have not gotten a response back!
Hi Ashley!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
This is a first impression so I am going to keep trying to see if I find a way to like it
Hi Kristina! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Only reason for 4 stars is cause it could be messy when your spraying on to brush
We do our best to make our products as efficient as possible! Keep in mind, that the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little overspray, not much is being lost!
This product is very, very dry. I've used another spray foundation and was not expecting this to be so hard to apply.
Hi Beth! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
This is the best application of foundation, light full coverage and easy to wipe off
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
I just received the package and have been using it. But, I have yet to decide if it is right for me.
Thank you for leaving your review with us! Let us know how it turns out!❤️
I love the primer and foundation. On the first use I noticed a significant difference in the appearance of my skin. The foundation feels light on the skin even though it provides great buildable coverage- even on acne scars.
We are so happy to hear you are loving your Luminess Products!❤️
Foundation is too light. I had thrown away all my shipping stuff so I'm stuck with it.
Hey Linda! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
So easy to use with such great results, can't wait to try other products.
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
I have been looking for a foundation that didn't leave my skin looking like the make up was caked on. I've tried everything and no matter how little or how much I applied, my make-up didn't quite look right. I've tried powers and creams and both provided the same result. I wanted a natural look that would blend evenly and I found it in Luminess. I love the way it glides and blends and doesn't settle in my lines and hides my pores.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Seriously such a great foundation. It's all about the brush. Way less messy than my regular airbrush machine.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the way it looks and last,very easy to use. Would recommend
We are so happy to hear you are loving your Luminess Products!❤️
I have been wanting to try this make up for a very longg time but could not afford it especially if it did not work for me but Igor a try it for 5.00 so I went with it and so far I really do like it
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Easy to track and keep up with. No hassles or issues.
Thank you so much for reviewing your experience and sharing the love! ❤️
Shipping took longer than expected. Spray primer doesn't seem to to anything at all. Foundation doesn't do much to cover uneven skin tone or spots/blemishes. Color isn't the greatest match but maybe in the winter it will.
Hey Julie! We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
First of all...your product is good. I'll gladly admit that.
My order took 3+ weeks to ship and no one told me til I called to cancel it because I thought it was a scam. The guy on the phone told me they cancelled it and took my card off.
HE LIED. I got the order I placed a month ago the other day, so not only did he not cancel it, but there was no return label or anything so I'll probably get charged the full price now... If that happens... I'll be filing an affidavit to get my money back.
Hi Sarah! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I have had an airbrush system for years and needed to get a new wand but wanted to try this one instead. I'm glad I did. I will still get a new wand eventually but this one is awesome.
Thank you so much for reviewing your experience and sharing the love! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tonya! Your feedback means the world to us and to our entire team! We look forward to serving you again soon and as always, we are always readily available to assist you.