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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Perfect color & great coverage feels great on my skin
I loved the process and makeup but the color was a little dark. I called very easily I might add because the info was on the package. They are sending me a new color along with pushing my trial date! This is a great company to work with!
We are so happy to hear you are loving your Luminess Products!❤️
I have been using Luminess Air Products since 2017. What a great experience I have had since then. If I have an issue, it is resolved in a professional and expedient fashion. I have and will continue to use these fabulous products for the quality and the products promise to assist anyone to feel a youthful glow about their make up and appearance! Thank you Luminess
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The Makeup works really well. The brush is really nice to airspray and put on my face. It is easy, the color is good and it really does make me look better.
We are so happy to hear you are loving your Luminess Products!❤️
I took the test and a particular tone was suggested and I did not believe that would match so I order another tone in addition to the one suggested. When I received them both the suggested by Luminess was perfect! I'm sold.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was fine except trying to make me buy more stuff...I love the finish it gives you and it stays all day long
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
Product arrived in 3 weeks with a 2 week trial period.
Hey Crystal! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Great! Easy to order and love the points. Very easy to order and check out as well.
Thank you so much for reviewing your experience and sharing the love! ❤
I just got the product, I was charged even though it wasn't 2 weeks of trying it… and the product does not stay on. It completely melts off my face.
Hey Sarah! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I think it's a great product. Not heavy on my skin. Looks good. Shipping and delivery of product took longer than I expected
TYSM for reviewing your experience! We are always looking for ways we can improve our shipping times, and are beyond happy to hear you are enjoying your Luminess products! ❤
Easy, efficient and fast! And the products are exactly as described and what I wanted!
Thank you so much for reviewing your experience and sharing the love! ❤
I tried this and I do not like it. The color is off and the apply is messy. It is smooth once you put it on, but it looked orange on me.
Hi Melinda!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I placed my order, and received it fairly quickly. The product is amazing and leaves my skin feeling soft and smooth. Will definitely be purchasing this product again in the future.
This warms our hearts! Thank you for being the best part of Luminess!
I love the feel and texture when applied. However, I ordered the wrong shade.
We love that the feel and texture is doing it's thing, and appreciate your review! Remember we offer a 100% color match guaranteed so, in the case where the first shade you request is not a great match, please don't hesitate to reach out to our customer service team at 1-888-793-7474 and request a color match!
Color didn't match it made my face yellow orange color and it broke me out
Hi Phimmasone! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I've tried this before and am hoping I've picked the right color. It was a different brand but I prefer this so much more.
Thank you for leaving a review! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, do not hesitate to reach out to our customer service team at 1-888-793-7474 and request a color match.
My experience is that I was charged 20.00 and sent me a eye shadow I signed up for the14 day free trial and then be charged getting vharged 2 different times got something I didn't order
Hey Jennifer! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I've been skeptical on make up products and I finally decided let's try this If only one application a day easy AS well can't wait to see if it fits my routine making it easy
Looking forward to a long relationship with your company! You are so right
TYSM for sharing your experience! ❤️
This stuff is amazing. So easy to use and the coverage is wonderful and can build if needed but still feel so light and like you arent even wearing any foundation
Thank you for taking the time to review our product! ❤️❤️❤️
It was pretty easy it's so flawless I like the primer and then the brush is so good to apply
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear you are loving your Luminess Products!❤️