On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Nicely packaged and delivered. Not sure if i picked the right color but the smoothness and texture is great
Although late arriving, I was updated via email regarding progress of order.
We are working hard to get your spray foundation shipped to you, as we know you are excited to receive it! ❤️
Never really worn foundation because of my freckles. But definitely will now.
Thanks for leaving your feedback with us! You’re going to love it! Let us know if you need anything throughout your Luminess journey!
The product works as advertised. It is light and doesn't cake up on my face. I'm glad I found it!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love how light this makeup feels. Unfortunately my skin became itchy and big red bumps appeared. I cannot use it. Also the coverage is very light and it doesn't cover my blemishes.
I didn't find any difference in the makeup. It made me look just the same as a make up so be used.
Hey Rachel! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Shipped when it said it would and arrived on time. Feels extremely lightweight and color matched perfectly. The only thing I didn't like was when I opened the package it has a strong smell of paint thinner and I didn't know butane was used in makeup…apparently it's common since it's a spray foundation and primer. Never knew that lol. Anyways, I think I'm going to keep it and possibly order again in the future
Hi Whitney! Thanks for leaving your feedback with us! The ingredients used in our spray foundation are commonly used and known ingredients in the cosmetic industry. Following the directions of usage mentioned on the pack will ensure better product delivery with safe result. This formula is curated with safe to use chemicals in cosmetics.
This provides a really awesome finish, not cakey! Very soft and smooth look.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Other than a little prolonged shipping time, my experience with Luminess was flawless, just like their product! Ordering was seamless and I love that they offer a 14-day trial for $5 so I could try their product without the commitment! But it was so great, I committed anyway!
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Great deal full coverage foundation so soft and long lasting love it
Thank you for leaving your review with us! Let us know how it turns out!❤️
It's been a week and a half since they said I would receive it. I still haven't.
Hey Toni! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It arrived in a good matter of time although the color has an orange tint to it and it didn't last a whole day on my face. It does have a smooth texture on the face. It might work for some but not for me.
Hi Jacqueline! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Got product on time I am deciding weather it works for me.
Let us know if you have any questions! We’re here to help!
I haven't received the entire package. I don't have the brush to apply the product. Customer service said I didn't receive one because they were out of stock. I asked, then how can I apply it and they responded I can't without the brush. So I was they would put in the notes to send me one when they get more brushes also I have to call on Monday to see if they have received any so
Hi Nija!We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Never received. Placed a second order and still havent received that ine either
Easy like Sunday morning on a beautiful spring day.
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
My shade was wrong so I haven't tried it yet. It's a little hard to get the exact shade right. The shade I need is sold out.
Hi Tanya! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
Our goal is to exceed your expectations and we are ecstatic that we met that mark!
Thank you so much for reviewing your experience and sharing the love! ❤️
Great coverage for dark spots. Easy to apply very quickly
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rita!We have been recently trying to contact you over the past couple of weeks but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️