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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love spray makeup. I've ordered this before from your company and like it the first time. I did get a little darker color this time. My last order was a slight to light but it was wearable. Thank you for your great customer service and product.
I did try this once somehow I got bump alike red pimple. I don't had pimples in long time since I was teenager. I will try again sometime if it show other pimples obviously not work for my face. Hope it will goes well when I use next time.
Hi Leah! We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!
It is light and nice in my skin. I love it and will probably buy again.
I received my order, and I have used it twice. It's not the right color for my skin and when I used the primer it balled up on my skin and had to wipe it off. I will contact customer service for a change in color to try it again.
Hi Jennifer! All airbrush trials come with a one-time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best!
Same as above
Please make sure my subscription is cancelled
Hi Robyn, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I contacted customer service and they have sent out the new color and given me until the 29th of October to decide if I want to stay with this make up.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Not enough directions on how to properly use the products
Hi Pamela! Thank you for leaving your feedback with us! We are committed to helping you find the success of using our products and I am excited to share that we have experts available to help you through your questions and provide you with training and techniques that will improve your experience! We have two ways to assist you available. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty experts at (800)416-9981). All are available Monday-Friday between 9:00am – 5:00pm CST!
When I apply the makeup. An hour later it brakes and my expression lines are more visible.
It was quick and easy. Although. My shade is a little off. But i like the coverage and how light weight it is
Hi Jejuan! Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
The make up does not offer enough coverage for me. I also got a very light shade and have been using bronzer with it which works well.
Hi Lyndsey! We have recently tried to contact you and were unable to reach you. We deeply apologize for your recent experience and wanted to ensure you are completely satisfied. Don't hesitate to get in touch with us and we would be happy to get you taken care of!❤️
Love the feeling of the airbrush foundation on my skin and how it doesnt leave my face oily at the end of the day. However I will be returning the product due to wrong color shade and get the correct one
Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades don't work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you!
The shade match was good but the product made my face oily, and I had to reapply after 4hrs.
Hi Carolina! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I received my package and I love the product. I plan on ordering again!
Thank you so much for reviewing your experience and sharing the love! ❤️
Not enough coverage. Need full coverage. Have to use a lot and for the price it won't last a month.
Hi Donna! The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
I paid for my order in full and on my statement it did not say that, included the information about the trial period. Very miss leading. Your system needs to generate two different purchase orders. One for paid in full and one for trial period. Even though, I have proof of payment and I am nervous, I'll be charged again because of the language on the enclosed purchase order.
Hi Susan! We are more than happy to help you with this! One of our customer service representatives will contact you shortly to provide you with the details of your order.❤
Love my new shade #040 medium is my perfect shade. Thank you.
I used the primer, and it smells like paint thinner. I don't like it at all. The foundation didn't come off with normal makeup wipes either. I had to scrub my face quite hard and caused small blood vessels to burst leaving little purple dots on my face due to my age and delicate skin.
Hi Amber! We would love the opportunity to investigate your feedback further. A member of our team will work with you to resolve your concerns as quickly as possible.
It is real easy to find everything I want, shipment was well packed so products wouldn't get damaged,love the fact that they have chat rooms if you need a color match they would explain on how to apply, I use the spray brush it is very easy to use, I feel like I'm not wearing any makeup and the price is asome reasonable well worth more than what it is, I will never use anything else.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!
Sending back is a pain, not worth it. You have to call them to get a number, it doesn't come with a return label.
Hi Christina! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️