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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Was great. I received it thank you I do not know how to use the spay machine is there a video on that?
Easy to use and fast service and packed well. Satisfied.
Did not receive my order. I called and explained to representative that I never received my order and I just wanted to cancel it. The representative immediately processed a credit to my account.
TYSM for sharing your experience! ❤️
I ordered the wrong shade and immediately customer service solved the issue sending me the right one. The product is really really good and easy to use!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Using it for every makeup step is tiring. Alot of effort and time spent. Which yea thats understandable if im wanting to glam up. What about just everyday before work quick coverage? Not a faulty product, just not looking to spend that much time everyday before work on my makeup
Hello Summer! Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.❤️
I normally struggle with foundation, it has a way of making me look 10 years older, but this, it's the best! My son looks flawless 10/10 recommend and will repurchase
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love this product because it makes putting on make up so easy and it's not consuming.It saved you time and slot if work for a great price.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great! Easy fast process! Truly love the way my skin looks and feels with this flawless product
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
This is a very easy product to use. I really like the results.
Thank you for taking the time to review our product! ❤️❤️❤️
I think the colors could've been better. Fixing to experiment with it…
HI Kelly! Thanks for leaving your feedback with us! All airbrush trials come with a one-time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! Let us know how those shades work out for you! We cant wait to hear more of your feedback! (:
I've been waiting very impatiently cause I can't wait to use luniness I tracked the tracking b number multiple times a day b then ask if ac sudden tracking says it has be. But I never received my package I thought I would just wait and hopefully it would show up and stuff nothing
When I first tried the foundation the color was perfect and now it looks like it oxidized inside the can because it is darker now.
Hey Chakana! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's OK I don't charge card for the primer so like the primer should go first I don't know cause I'm not really a make up person so but it's OK
Good and easy. Fast delivery. Well packed and easy instructions
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I truly love the try before you buy! That's wonderful! But it's not for me. Even though I have dry skin, the primer and foundation made my face too oily. And also didn't di much to my under eye wrinkles and some of my bigger pores. I even watch videos on YouTube to make sure I was doing it right I also received the spray and the squirt is horrible but overall this should work for hopefully anyone else just not me.
We recently tried to contact you but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️
The shipping experience was great. I did the try before you buy. Love the foundation. Only negative is until you learn the spraying distance needed, you can make a bit of a mess. Aside from that, it's a great product with great coverage.
Thank you for taking the time to review our product! ❤️❤️❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Doesn't stay on more than an hour or so- becomes coagulated.
I have only used it once, however I loved it. I plan to continue using the product. The coverage is great and it last all day and night.
We are overjoyed to learn that you enjoy using your Luminess products.❤
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️