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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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I tried to open a chat concerning the part of the 14 day trial products to return, but no one ever came into the chat.
I didn't receive it so how can I review something I never got!
I guess you don't let us try it before we buy it, I paid shipping to have nothing shipped to me!
I really wanted to use this for important advents I had to attend...
And for thanksgiving at my inlaws so they would spread a rumor around that I must of had plastic surgery, i could of then got mad at them for saying that and not have to invite them to Christmas party at My house!
I'll be waiting for it to get here!?
I'm not happy about this though!
I'm a front responder, just don't have enough time to practice with the spray. I've tried one time but it got too thick on me that I have to wash my face.
Thank you so much for reviewing your experience and sharing the love! ❤
Outstanding, I will shop again in the future! Thanks
Easy just not for me, left me too oily. Wont purchase again
Great product! Lots of compliments on how nice my skin looks. Easy to use. Definitely will
Recommend.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I don't like this and I would returning if I could get a confirmation but no answers the phone. Ever.
Good way to buy. Received it in a timely manner. Came in the right color
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My wife likes this product. Loves you don't need cream to remove your hair.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
You kept me updated on where my order was at at all times and I will be ordering more things from you but just a few at a time because I'm on a fixed income but I love it.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not sure if I got the right makeup. Not sure if the makeup matches my skin tone.
Thank you for reviewing your experience so far! You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!
The foundation is not life changing. It's just as ok as some drugstore products I've used. The brush is a huge disappointment because with every application I have to pick some of the fibers off of my face. It falls apart. I'm not interested in buying again.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
Product is excellent. Order process and delivery. Simple no issues
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
You don't give the option to change your order if you decide you don't want the upgrade. However after speaking with customer service they explained all i had to do to have corrected my order. Customer service took the time to call me and we proceeded to get my order corrected in just a matter of minutes.\.
We are so happy to have been able to help! Thank you so much for reviewing your experience and sharing the love! ❤
You don't give the option to change your order if you decide you don't want the upgrade.
The process for selectinng a color match was helpful. The use of different faces made it easier to compare my own skin color & tone against. I would've liked a bit of s description or an opportunity to add my thoughts. For example, I tan well but can burn at first. I have olive skin; part Italian.
I will however, be returning the items ad the make-up seems a bit thick. I don't like that. I wish there was a way to get the # required for return other than having to call.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! And remember you can also chat online or send an email to [email protected] for assistance on a return! ❤️❤️❤️
Was good. I liked the use of faces with different skin tones to help with selecting a color.
I will give a review once I use the product so stay tuned to see what I really think about this product
Thank you for leaving your review with us! Let us know how it turns out!❤️
This product wasn't for me. I have hormonal acne after stopping the pill and I need something that will give me the coverage until my issue is gone. I normally don't wear makeup because my skin is so sensitive, so I thought this would do well with my skin. It was light, but sticky, and not enough coverage, even after putting 2 layers on. You could still see the blemishes on my face and it actually made it more apparent. And it didn't do anything for my fine lines around my mouth and eyes.
Thank you for taking the time to review our product and providing us with an honest opinion, and sharing your experience with our Delight Customer Service. ❤️❤️❤️
Love how this feels on my skin, just wish the coverage was better.
Thank you for taking the time to review our product! You can view how our Beauty experts apply and tips on applying to obtain your desired coverage here at this link, and even ask questions live to really focus in on the questions you have: https://www.facebook.com/groups/luminesslive ❤️❤️❤️
The foundation and primer were as described. I loved the smooth polished look of my makeup and it lasted all day.
Thank you for taking the time to review our product! We are so happy to hear you are loving your Luminess Products!❤️
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


Hey Lyn, feel free to contact our customer delight phone# 1-888-793-7474 if needed further assistance or, help with any questions you might have. ❤️❤️