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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,662
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62,344 reviews

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Texas
1 review
0 helpful votes
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I tried to open a chat concerning the part of the 14 day trial products to return, but no one ever came into the chat.

Date of experience: November 26, 2023
Delight T. Luminess Rep
over a year old

Hey Lyn, feel free to contact our customer delight phone# 1-888-793-7474 if needed further assistance or, help with any questions you might have. ❤️❤️

Pennsylvania
2 reviews
0 helpful votes
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Never got it yet!
December 20, 2023

I didn't receive it so how can I review something I never got!
I guess you don't let us try it before we buy it, I paid shipping to have nothing shipped to me!
I really wanted to use this for important advents I had to attend...
And for thanksgiving at my inlaws so they would spread a rumor around that I must of had plastic surgery, i could of then got mad at them for saying that and not have to invite them to Christmas party at My house!
I'll be waiting for it to get here!?
I'm not happy about this though!

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 26, 2023
Ohio
2 reviews
0 helpful votes
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Not too sure
November 26, 2023
Updated review

I'm a front responder, just don't have enough time to practice with the spray. I've tried one time but it got too thick on me that I have to wash my face.

Date of experience: November 26, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! ❤


Outstanding, I will shop again in the future!
December 11, 2022
Previous review

Outstanding, I will shop again in the future! Thanks

Date of experience: December 11, 2022
Wisconsin
1 review
0 helpful votes
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Decent concept, just not for me
December 20, 2023
Updated review

Easy just not for me, left me too oily. Wont purchase again

Date of experience: November 26, 2023

Quick and easy
November 11, 2023
Previous review

Quick and easy

Date of experience: November 10, 2023
Rhode Island
1 review
0 helpful votes
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Very Happy
November 26, 2023

Great product! Lots of compliments on how nice my skin looks. Easy to use. Definitely will
Recommend.

Date of experience: November 26, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Minnesota
1 review
0 helpful votes
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Thus company does not answer the phone.
December 20, 2023
Updated review

I don't like this and I would returning if I could get a confirmation but no answers the phone. Ever.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2023

Too many add-ons
November 8, 2023
Previous review

Too many add-ons.

Date of experience: November 8, 2023
South Carolina
1 review
0 helpful votes
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Luminess purchase
November 26, 2023

Good way to buy. Received it in a timely manner. Came in the right color

Date of experience: November 25, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

New York
2 reviews
0 helpful votes
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Good Product
November 26, 2023

My wife likes this product. Loves you don't need cream to remove your hair.

Date of experience: November 25, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

California
1 review
0 helpful votes
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Wonderful
November 25, 2023

You kept me updated on where my order was at at all times and I will be ordering more things from you but just a few at a time because I'm on a fixed income but I love it.

Date of experience: November 25, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Georgia
2 reviews
0 helpful votes
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Makeup
November 25, 2023

Not sure if I got the right makeup. Not sure if the makeup matches my skin tone.

Date of experience: November 25, 2023
Delight T. Luminess Rep
over a year old

Thank you for reviewing your experience so far! You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you!

Idaho
1 review
0 helpful votes
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Solid OK product
December 18, 2023

The foundation is not life changing. It's just as ok as some drugstore products I've used. The brush is a huge disappointment because with every application I have to pick some of the fibers off of my face. It falls apart. I'm not interested in buying again.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2023
Illinois
1 review
0 helpful votes
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Shipping to slow
December 2, 2023

Good makeup but they did not show the color shades enough

Date of experience: November 25, 2023
Delight T. Luminess Rep
over a year old

TYSM for reviewing your experience! We are always looking for ways we can improve! ❤

California
1 review
0 helpful votes
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Works perfectly
November 25, 2023

Product is excellent. Order process and delivery. Simple no issues

Date of experience: November 24, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Kansas
1 review
0 helpful votes
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Outstanding Customer Service
November 25, 2023
Updated review

You don't give the option to change your order if you decide you don't want the upgrade. However after speaking with customer service they explained all i had to do to have corrected my order. Customer service took the time to call me and we proceeded to get my order corrected in just a matter of minutes.\.

Date of experience: November 24, 2023
Delight T. Luminess Rep
over a year old

We are so happy to have been able to help! Thank you so much for reviewing your experience and sharing the love! ❤


You don't give the option to change your order if you...
December 18, 2023
Previous review

You don't give the option to change your order if you decide you don't want the upgrade.

Date of experience: November 24, 2023
Colorado
1 review
0 helpful votes
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Not For Me
November 25, 2023
Updated review

The process for selectinng a color match was helpful. The use of different faces made it easier to compare my own skin color & tone against. I would've liked a bit of s description or an opportunity to add my thoughts. For example, I tan well but can burn at first. I have olive skin; part Italian.
I will however, be returning the items ad the make-up seems a bit thick. I don't like that. I wish there was a way to get the # required for return other than having to call.

Date of experience: November 24, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! And remember you can also chat online or send an email to [email protected] for assistance on a return! ❤️❤️❤️


Was good
November 5, 2023
Previous review

Was good. I liked the use of faces with different skin tones to help with selecting a color.

Date of experience: November 5, 2023
Tennessee
1 review
0 helpful votes
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Have not used it yet
December 1, 2023

I will give a review once I use the product so stay tuned to see what I really think about this product

Date of experience: November 24, 2023
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

Oklahoma
1 review
0 helpful votes
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Not for skin with acne
November 24, 2023

This product wasn't for me. I have hormonal acne after stopping the pill and I need something that will give me the coverage until my issue is gone. I normally don't wear makeup because my skin is so sensitive, so I thought this would do well with my skin. It was light, but sticky, and not enough coverage, even after putting 2 layers on. You could still see the blemishes on my face and it actually made it more apparent. And it didn't do anything for my fine lines around my mouth and eyes.

Date of experience: November 24, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product and providing us with an honest opinion, and sharing your experience with our Delight Customer Service. ❤️❤️❤️

Michigan
1 review
0 helpful votes
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Love this product
November 24, 2023

Love how this feels on my skin, just wish the coverage was better.

Date of experience: November 24, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! You can view how our Beauty experts apply and tips on applying to obtain your desired coverage here at this link, and even ask questions live to really focus in on the questions you have: https://www.facebook.com/groups/luminesslive ❤️❤️❤️

Georgia
0 reviews
0 helpful votes
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Great product!
November 24, 2023

The foundation and primer were as described. I loved the smooth polished look of my makeup and it lasted all day.

Date of experience: November 24, 2023
Delight T. Luminess Rep
over a year old

Thank you for taking the time to review our product! We are so happy to hear you are loving your Luminess Products!❤️

Canada
1 review
0 helpful votes
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Quick delivery
November 24, 2023

I placed an order with Luminess and it was delivered very quickly

Date of experience: November 24, 2023
Delight T. Luminess Rep
over a year old

Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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