On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I do not like the product. I do not have anymore to say.
I am returning the product as well as the lipstick.
Sorry
Hello Farhat! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
I just received the product as I was out of town when it was delivered a couple of days ago. Will try it tomorrow and give my honest opinion at that time.
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
The makeup doesn't match my skin. One shade is to pale and the next one up is to yellowish. Even mixing the 2 shaded didnt work nor do i want to buy 2 shades to get a match. The breeze machine doesn't work right. The makeup stays wet on my face and shows every line and crease
Hey Kolbi! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
The color is way off and it doesn't match me. It also oxides and turns orange on my face
Hey Guadalupe! We recently tried to contact you but was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I'm not happy with the product. It breaks apart and looks blotchy on my face.
We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
This does not blend well in to the skin at all. It is messy and not worth it
Hey Gisela! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Perfect product every match perfect best I had in a long time great customer service
We are thrilled to hear how much you are enjoying your Luminess products! ❤
I really like this makeup and I love that I was able to pay for it after trying it out.
We are so happy to hear you are loving your Luminess Products! Thank you so much for reviewing your experience and sharing the love! ❤️
Everything about Luminess is great! Their products and services are number one.
This warms our hearts! Thank you for being the best part of Luminess! ❤️
I got the small trial kit and it didn't cover and was to yellow on me. I just picked the wrong color! I have to much red in my face for this to work!
Hey Jeannie! We recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Hey Shelly! We recently tried to contact you, but were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I was sent a completely different color than I requested so I have been unable to use my product. I am awaiting my replacement with the correct color.
Thank you so much for reviewing your experience! Let us know how the new foundation turns out, we are here for you! ❤️
Very nice except if more info could be given on the extra add on items so that I could make a better decision on whether they was items I could use would be a benefit
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️
Very nice except if more info could be given on the extra add on items do that I could make a better decision on whether it was items I could use would be a benefit
Luminess is wonderful! Their products are high quality. Customer Service is amazing. I would highly recommend their products to everyone. You look beautiful and natural and it's a very quick process to get ready for the day!
This warms our hearts! Thank you for being the best part of Luminess! Let us know if you need anything throughout your Luminess journey! ❤️❤️
This order should not have enrolled me in automatic ordering because I know that I unchecked that box and chose the one time ordering option. 11/26/2023
Karen Blair
I have been using luminess products for quite awhile now - 3 or 4 years.
Since then I have pretty much thrown out all of my drugstore makeup.
I am light skin so I always order the 1,2, or 3 colors.
I ordered the 2 and the 3 this time and they are orange and a darker orange.
Only if I were an ompalula would these colors work
Now it is the holidays and I don't have time to play all of your product exchange games.
So again - very disappointed!
Hey Karen! Thank you for taking the time to review our product! Upon reviewing the details of the order, we can confirm that you are not enrolled to auto delivery! Feel free to contact our customer delight phone# 1-888-793-7474 for further assistance. ❤️❤️
Like how the makeup applies, but the color is to lite.
I am absolutely in love with this product. I love the brush and the primer feels so refreshing. The foundation is just the right color and feels more like skincare than makeup. I will never go anywhere else for foundation.
This warms our hearts! We are so happy to hear you are loving your Luminess Products! Thank you for being the best part of Luminess!❤️
I have very complicated skin. It is super sensitive. And regular make up makes my skin so dry. Luminess is perfect. Easy to apply and very hydrating. The color match really had me worried but once I tried it it was perfect.
This warms our hearts! Thank you so much for reviewing your experience and sharing the love! Thank you for being the best part of Luminess! ❤️❤️❤️
Did not like this at all. Coverage didn't cover. Color didn't match. I'll still with Il Makilage
Hey Tonia! We recently tried to contact you, but were unable to reach you. We apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Corrine! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!