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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The foundation and primer are great! Foundation was a great skin tone match. Will definitely order again.
I am using it, it's very easy to use. That's what I have been looking for, far a very long time.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Right after the receiving my order I threw the package in my luggage and went out of town. It was a breeze to apply to my cleansed face and turned out perfectly. The only issue I have is the color is too light. I went to call but there is no service on cellphones where I am staying so I have to wait to call them.
Hi Amber! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Great experience ordering. I think I need a different shade so need to work on that.
We are so happy to hear you are loving your Luminess Products!❤️
This stuff works alright but I was expecting it to be easier to apply evenly.
Hello Loren! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of! ❤️
Everything was fine no issues customer service was very good and everything came unscathed
This warms our hearts! Thank you for taking the time to review our product! ❤️❤️❤️
This was much easier than I anticipated. I love the color match system they use to get you the right color foundation for your complexion. I have struggled with this all my adult life. But Luminess helped me to finally get it right!
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
This make up is the best ever and it blends perfectly in my skin tone
We are so excited to hear more about your experience with our product. Spoiler alert: You’re going to love it!
Fast and easy to order, arrived quickly. I am still needing to see how it looks throughout the day
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
Ok website and app kept closing but overall okay not sure about the product if I like it yet
We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick.
I am unable to use this as it worsened my rosacea. I already spoke to a customer service representative who advised me I do not have to return it and won't be billed for it. I wish I could use it, as it is a fantastic product but not great for my skin.
Hey Amber! It was a pleasure assisting you! We are saddened to hear it did not work out for you, but are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I was pleasantly surprised that this makeup feels weightless and very comfortable. It isn't cakey or heavy at all. I am an instant fan!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I did not try the product because the end price is way too much. I could not justify opening and using something that I could not afford. I will be creating a return
Hey Jamie! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Great.love the product.will buy again. Wish there was another brush for the primer. Brian is too small
Thank you for taking the time to review our product! ❤️❤️❤️
I ordered the product and like it except for I need a different color so I reached out and they responded very quickly and offering to send me a new color for only a small cost of $2.95
Thank you so much for taking the time to share your experience. We're so happy to have been able to helped out! We are so happy you’re happy! ❤️❤️❤️
Only used it once so far. I'll keep you posted.
Seems to be ok so far. We'll see
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I don't like the product I will be returning cause I don't like it
Hello Natosha! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
The process for determining color match is not the best, because it's too dark. I do like the application and finish on my skin and the primer.
Hello Pamela! We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
I am pleased with quality, although I think my color match was a tiny tad too light. Shipping was quick!
Hi Kelli! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our Beauty Experts at (800)416-9981 and request a color match. Let us know if you have any further questions, we're happy to help! ❤️
I ordered the spray primer, spray foundation, 2 lip stain,1 lipstick, 1 lip liner, liquid eye liner in a beautiful green color, conceler and I couldn't be happier with all items
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤