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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Fun to apply but sits in pores and wrinkles. Hints for using may help
I really love the products. Every time I wear it I look flawless.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Foundation is ok but is not as full coverage as the videos show even after 2 layers. Also the color I received is slightly yellowish for my skin tone.
Hello Crystal! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
Too much pushing for other products, but otherwise okay. I was out of town so I couldn't try it yet, but I will be trying it tomorrow. I'm charging it today. So I will update this after I've given it a shot!
Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
Too much pushing for other products, but otherwise okay.
It goes on so smooth. It feels so light. However, it doesn't quite hide my dark circles under my eyes.
Thank you for leaving your review with us! Let us know how it turns out, we are always looking for ways we can improve!❤️ You can view how our Beauty experts apply and tips on applying here at this link, and even ask questions live to really focus in on the questions you have: https://www.facebook.com/groups/luminesslive
I don't wanna hear any make up, but I thought I would try this and the color matched perfectly the first time and it covered anything that I did not want to be seen as perfect. Not too heavy. Light.
We are so happy to hear you are loving your Luminess Products!❤️
Very easy to use and it feels like I'm not even wearing makeup!
We are so happy to hear you are loving your Luminess Products!❤️
We are so happy to hear you are loving your Luminess Products!❤️
Never received my order. Try before you by. I got add off of instagram, and it's a total scam total loss. They need to be put in hell, not jail but hell.
Hey Carla! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Not impressed with the product at all. Contacted customer service within 14 days of receiving it - took almost 2 weeks to get the package. It's UNRETURNABLE. Their advertising for returns comes with a whole bunch of loopholes. My drug store bought Revlon foundation works/looks/feels better than this product. Now I'm out $60. I noticed there is no way to leave a review on the website, either. Don't waste your time or money.
*update - they contacted me after I left this review to refund my purchase.
Easy to put on and lasts all day! I stopped wearing make up for many years because I just got tired of doing it. This has made it so easy and quick to do my foundation!
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience, we're happy you're happy! 🥰
I have not tried it yet been working a lot I plan on trying it soon.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Customer service is great. Product is not. I would like a refund.
It was ok. Still getting used to it and how to make it look its best on the skin.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
I initially ordered the wrong color, and they were more than happy to accommodate by sending me the right color and allowing me to keep the original color, which was a little too dark, but might still work for me in the summers.
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience! 🥰
Shopping was very easy and self explanatory! Loved the products
Glad you had a good time shopping! Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Everything has been great so far.
I do like the foundation. It does it a bit oily through the day so I use my brush to make it look good.
Thank you for taking the time to review our product! 💖💖💖
Great results with your products, although shipping times are always a bit slow
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
I have had a hard time reaching Luminess to get a better color match. I have tried phone, app, and web. Phone takes forever to answer. App doesn't have the function easily accessed, and online has a limit on picture size and the quiz is unavailable. I need a different color and I'm a little frustrated. I'll call and sit on hold until I get an answer.
TYSM for reviewing your experience! We are always looking for ways we can improve! We are sorry for the phone line being busier than usual during the holidays, but if you call 1-888-793-7474 and select option 6 to be connected to a Beauty Expert we can get you where you need to be much sooner!
Thankyou for your services. I am very pleased with your product as well as your services. Most excellent.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We completely understand your makeup concerns. Any makeup may settle in lines or look cakey if proper dry time is not made, dehydrated skin, or the use of additional products. We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Airbrush Foundation. Here is the link: https://www.facebook.com/groups/luminesslive