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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I was charged and have to call before credit was issued. Very dishonest and not straightforward.
I received the makeup but it is too light I need a darker color. Anyway I can try out a darker color?
Hello Jessica! We have recently tried to contact you and were unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
They adjusted my start using date so I would have the whole 30 day trial
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The first product I received was not a match. However, the second was perfect.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Did not like the foundation. Too orange and drying
Her Erika, I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! Please reach out to us at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday, and we will love to further assist you! ❤️
I used the App to order my items & to also pay for my items. Everything went very smooth, the app was user friendly, it was very easy to navigate around to see many sale items. I'm happy with my purchase I have great items at a super price with super fast shipping & don't forget the quality of care in which my items were shipped was excellent the items were packaged very well.
Thank you so much for reviewing your experience and sharing the love! Let us know if you need anything throughout your Luminess journey!❤️ 🥰
It was easy to order and color match. The order process was easy and came right to my door. Love the product.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Doesn't hide wrinkles as expected, especially around eyes.
Hey Heather! We recently tried to contact you, but were unable to reach you. We would love to ensure you are completely satisfied with your products and that your account is taken care of. Please contact us back, and we would be happy to get you taken care of!❤️
I do not think this product is good for me. It does not match my skin and it doesn't stay on
Hello Gina! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
I paid extra for a brush that can't be used. Hairs immediately came out of thr base and all over my face.
I'm not at all impressed with the quality of the makeup. For the price of this product, I would expect that it would provide great coverage without looking cakey, but that's not at all what I expericed with this product. I am pretty disappointed in my purchase and it's a real let down because I truly had so much faith in this being a great quality product.
Hey Amanda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Hello Katie! We recently tried to contact you but were unable to reach you. Please contact us back at a good time so we can resolve this! ❤️
The airbrush foundation in a can is absolutely amazing. It's the only thing that covers up my rosacea and imperfections from inflammation. I use a sponge instead of a brush and the application is flawless. The color is perfect. I don't really like the primer because I feel like it moves around on your face, but the foundation is absolutely a game changer. It feels like I'm not wearing any make up and it just looks so natural.
This warms our hearts, thank you for taking the time to review our product! ❤️❤️❤️
Easy to find your shade and quick to get it to you. Not easy to cancel or return.
Thank you for leaving your review with us!, we are always looking for ways we can improve! ❤️
The color is a little off from the pictures and isn't a total match
Ok shipping time primer is not so great and still have to blend foundation with a sponge
We completely understand your makeup concerns. Spray Silk is definitely closer to regular makeup techniques than true airbrushing, but still has it's own nuance to blend best and get the best results! We absolutely want you to have a great experience here at Luminess and recommend consulting with our Beauty experts to give the product a second chance, so you can use our amazing tips and tricks applying the Airbrush Foundation. Here is the link: https://www.facebook.com/groups/luminesslive
I am not happy with the results of this product. It doesn't have very good coverage and when you apply enough to have the coverage it's cakey and sticky all day.
I had a great experience with the product. I love it.
Thank you for taking the time to review our product! ❤️❤️❤️
Horrible. I never received any help from anyone. The box is here. No papers for return or how to use.I canceled this item within 5 minutes. Why it was sent still confused
I've always loved spray foundation. Sephora was the only brand i could find i liked…. Until recently. The brush that comes with it is PERFECT for blending. Light smell, not a bad one in my opinion. Coverage is buildable if needed. It stayed surprising well.
This warms our hearts, we are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Luisa! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️