On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I thought the choosing of the color for foundation was difficult and not clear.
I'm excited to have everything I need to do my makeup! Love the product!
The color match wasn't great. The product seems like it would be ok otherwise. It takes a bit more for the coverage I need which concerns me for how fast I would go through it.
I realize it's medium coverage...but it's build-able so that worked out great...I really like it, it's so light weight and the shade matches wonderfully. I am very pleased with the product.
I didn't like the quality to cost ratio. Below average product and I wouldn't buy it again
The shade I have doesn't match with my skin. I need to return it
It's very hard to get in touch with customer service and the product itself is not what I expected. The fountain is almost casket looking and the highlighter and powdered fountain just don't go on very well.
So far I'm loving the product! The coverage is great, applying is quick and easy! Just went on a trip and made packing my makeup bag a breeze!
I just want to say that I did receive my order and I appreciate the help that you gave me and correcting the situation to the best of your ability. I appreciate the quick, friendly, and fast customer service I received and the quick resolution to my problem. Thanks again and I hope you all have a wonderful week.
Goes on smooth and easy. Used it years ago but I like it much better now. The new brush on style is so much easier and gives the same look. The foundation is so light you don't even feel like you are wearing any. Simply love it!
I had several discussions and asked forva cancelation and refund. I was finally sent the correct product with no auto fill and a cancelled subscription. The products seem ok but I was sent thevwrongncolir palette. I wouldn't spend more money on them.
Deceptive marketing with the subscription plan. Make it more obvious I'm signing up for a $180 charge on my account. Your customer service rep removed this for me
I'm not impressed with the airbrush foundation, I had high hopes. It dried my skin out more than it already is so I looked like a scaly mess but...the face pallet is perfection. It's the only reason why I didn't return it. Will I order again probably not
As per above with itching and burning. The company was very understanding.
I've been using this product for a few months now. When I apply it, it gives me a natural look, and people often compliment me on my flawless and glowing complexion. I'm absolutely in love with your full coverage spray foundation. This one spray has helped even out my skin tone and address pigmentation issues. Thank you, LUMINESS!
Lawrence
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members