Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Luminess

Luminess

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Luminess?
grey stargrey stargrey stargrey stargrey star

Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
1,662
This company does not typically respond to reviews

Instant Feedback

62,345 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Peggy A.
Unfollow Peggy A.
Share Review
Report Review

Works for this 67 year old!
March 30, 2025

I was worried that it would be too light, but it decently covers my age spots! It also is true to its name!

Date of experience: March 20, 2025
Virginia
1 review
0 helpful votes
Follow Crystal K.
Unfollow Crystal K.
Share Review
Report Review

Love the makeup
March 30, 2025

I love the whole line. Only makeup i wear now. It really feels good and light on my face.

Date of experience: March 20, 2025
Rhode Island
1 review
0 helpful votes
Follow Elizabeth J.
Unfollow Elizabeth J.
Share Review
Report Review

Products really Works
March 30, 2025

I have received my order and I love it. It is fast and simple and you look amazing. I love my make ups

Date of experience: March 20, 2025
Texas
1 review
0 helpful votes
Follow Judith Y.
Unfollow Judith Y.
Share Review
Report Review

Overwhelming
March 30, 2025

Bit overwhelming with all the items I received, good products.

Date of experience: March 20, 2025
Texas
1 review
0 helpful votes
Follow Krista C.
Unfollow Krista C.
Share Review
Report Review

Poor
March 30, 2025

Shipping was delayed multiple times, was charged prior to receiving order and trying it, and one can had leaked half way

Date of experience: March 20, 2025
Illinois
1 review
0 helpful votes
Follow ALCE X.
Unfollow ALCE X.
Share Review
Report Review

Yellow face
March 30, 2025

My experience was less than satisfactory. I fell for all the adds I saw, when my products were delivered, I couldn't wait to try, but instead of a great experience, I ended up with an orange face. I will say that it is smooth to apply, but I called and cancelled. I tried to the RA# (RETURN AUTHORIZATION #) but was told by the rep that I didn't have to. See the cancelation order number# reference number **************

Date of experience: March 20, 2025
New York
1 review
0 helpful votes
Follow Maria J.
Unfollow Maria J.
Share Review
Report Review

It is more than I expected.
I will buy again with sure.
I don't need bring a bag with lot brushes and foundation anymore.
Just take the luminess case and we have everything in your hands

Date of experience: March 19, 2025
Ohio
1 review
0 helpful votes
Follow leslie L.
Unfollow leslie L.
Share Review
Report Review

It's ok
March 30, 2025

It didn't come with the other products that I saw in the add and it doesn't hide your wrinkles

Date of experience: March 19, 2025
Oregon
1 review
0 helpful votes
Follow Machell I.
Unfollow Machell I.
Share Review
Report Review

Just received
March 30, 2025

I haven't got a chance to try it yet, I'm looking forward to trying it

Date of experience: March 19, 2025
Illinois
1 review
0 helpful votes
Follow Melody D.
Unfollow Melody D.
Share Review
Report Review

Would not buy again
March 30, 2025

Was excited to try product after all the reviews. Primer has a super strong chemical smell that is really bad. Foundation always not even a close match

Date of experience: March 19, 2025
North Carolina
1 review
0 helpful votes
Follow Janette K.
Unfollow Janette K.
Share Review
Report Review

Order
March 29, 2025

Good shipping and good product good advertising and images

Date of experience: March 19, 2025
Ohio
1 review
0 helpful votes
Follow Kari E.
Unfollow Kari E.
Share Review
Report Review

Not bad,
March 29, 2025

The make up is not bad and is a decent quality make up the airbrush effect doesn't look airbrush the brush that they give you doesn't really blend it in with your skin. I've tried a different ways. You know different sprays different primers still get the same effect it is too late for my skin. I also did not like the fact that they took the $50 out of my account the day I ordered it and then about three or four days later put the money back into the account.

Date of experience: March 20, 2025
Oklahoma
1 review
0 helpful votes
Follow Susan M.
Unfollow Susan M.
Share Review
Report Review

I really like this foundation
March 29, 2025

It goes on really well and covers a lot of my blemishes, color matches really well also, I only had one little bitty issue it kinda makes my skin look dry!

Date of experience: March 19, 2025
Alabama
2 reviews
0 helpful votes
Follow Wanda H.
Unfollow Wanda H.
Share Review
Report Review

As I said above I got two when I opened one had to call and cancel because I wanted to send one back and make sure it wasn't on auto send which it was and when I ordered try before you buy I specifically said no auto ship so I fixed that with the cal and I asked what the price was if I decided to keep and he said 149.95 which it was supposed to be 49.95 so I have to call and cancel and send back because I can't afford that

Date of experience: March 19, 2025
Texas
1 review
0 helpful votes
Follow Claire Q.
Unfollow Claire Q.
Share Review
Report Review

Nice product
March 29, 2025

Overall, the product is good but it's not the coverage I was hoping for

Date of experience: March 19, 2025
Texas
2 reviews
5 helpful votes
Follow Liz W.
Unfollow Liz W.
Share Review
Report Review

Good coverage, too sparkly
March 29, 2025

I was excited to receive this product as I have vitiligo and need extra coverage. The coverage is great and the airbrush quality makes it very easy to apply and feels light. My only complaint is that the product itself, and the blush product are very "glittery" which I do not care for.

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
Follow Megan T.
Unfollow Megan T.
Share Review
Report Review

I do like the concept of having all the makeup in one conmpact. However, when I ordered this product I did not order the rosehip spray, the brush cleaner, the blush, or the remover. It was a try before you buy and was advertised $34. Luminess charged me a total of $143 for all of these products I, in fact, did not order. However, that does not go without saying that I do like the product. It's just that I will not use the other products besides what I originally ordered. There is a significant difference in the total cost of what I planned on spending.

Date of experience: March 19, 2025
Missouri
1 review
0 helpful votes
Follow Elaine H.
Unfollow Elaine H.
Share Review
Report Review

Light coverage
March 29, 2025

I am used to a full coverage foundation, so this foundation certainly isn't. It is buildable so that works. It has a nice texture.

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
Follow Harriet W.
Unfollow Harriet W.
Share Review
Report Review

Great products, website sporadic
March 29, 2025

Love all the products I have received, especially the airbrush tinted moisturizers and liquid eyeliners. Sometimes the website didn't work very well and was hard to maneuver.

Date of experience: March 19, 2025
Washington
1 review
0 helpful votes
Follow Layne C.
Unfollow Layne C.
Share Review
Report Review

Luminess Order
March 29, 2025

I received more than I had ordered. I ordered the trial order that should have cost $29.00 but received several more items. I don't know what date I received the pkg. To return the items. I haven't been able to try them yet so I hope I like the products.

Date of experience: March 18, 2025

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
See all photos