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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Love it but need lighter shade
March 27, 2025

I Love how smooth the foundation goes on but it's a little too dark.

Date of experience: March 17, 2025
South Carolina
1 review
0 helpful votes
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Wow
March 27, 2025
Updated review

No problem happy to be here this stuff is amazing I have shared my experience with family and friends. They loved it too.

Date of experience: March 22, 2025

No problem happy to be here
March 10, 2025
Previous review

No problem happy to be here

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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I've only received partial
March 27, 2025

Only received partial order I have not received my compact pallet

Date of experience: March 17, 2025
Texas
1 review
0 helpful votes
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Matching and coverage
March 27, 2025

Good coverage but the matching of my complexion is slightly off. It's too pale for me so I don't use it

Date of experience: March 17, 2025
Texas
1 review
0 helpful votes
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Would like to return product.
March 26, 2025

It is not what i expected. It's more for younger girls. I like some of the products but not this.

Date of experience: March 16, 2025
New Jersey
1 review
0 helpful votes
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Overwhelmed!
March 26, 2025

I have everything I need. Now I have to see how all your products work.

Date of experience: March 16, 2025
New Mexico
1 review
0 helpful votes
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A little orange
March 26, 2025

I love the makeup, however it is pretty orange. I wish the colors were more natural tones.

Date of experience: March 16, 2025
New Mexico
1 review
0 helpful votes
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Very smooth foundation
March 26, 2025

I love the color and smoothness of this makeup. I feel light and carefree when I'm wearing this foundation.

Date of experience: March 16, 2025
Texas
1 review
0 helpful votes
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Not Satisfied
March 26, 2025

Did not match my skin. I sent it all back.
Do not wish to receive anything.

Date of experience: March 15, 2025
Texas
2 reviews
0 helpful votes
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Trial Kit
March 25, 2025

I purchased shipping only for a trial kit of just foundation, and I received other items I did not order. I tried them and called to get an authorization number to send some of items back. They noted what I did not want and said all of it was a gift. Also, I paid for shipping of about $7, and $70 ish dollars was taken out. I called them and they said it was just an authorization, but I received a text from my bank showing it went through. I am so very confused at this time. I did not sign up for a membership which they verified. Waiting to see what is going to happen now.

As far as the make-up goes, the foundation, primer, and setting spray is good for mature skin and does not settle in fine lines. I wished I would have gone a shade lighter but maybe it will work out bring I will get a little darker this summer. Did not care for the blush and the way it went on. Not sure if I care for the aerosol cans either due to the smell.
Hope this helps.

Date of experience: April 4, 2025
Pennsylvania
1 review
0 helpful votes
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Feels so light on and blends great
March 25, 2025

Was very quick to get once order was processed. Blends and very light feeling.

Date of experience: March 15, 2025
Oregon
1 review
0 helpful votes
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Matching colors is so hard
March 25, 2025

I won't buy from anywhere you can't physically see these things, it's always a shade or 2 darker, no matter what, its a guessing game to me, and what a hassle, returning things and exchanging again and again. I still have the luminescent wand and makeup which it's stayed very cool so it's still all good but 5 yrs plus on that. Also wrong tones or shades on foundations. So, on that note,
It's too e xpensive and a problem returning to exchange, with all that time spent, it's not worth it for me.
Thank you, I do like your products very much though.

Date of experience: March 14, 2025
New York
1 review
0 helpful votes
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Luminous 12pc set
March 24, 2025

I had tc customer service because they had charged me 133.56 I believe on my bank account as I had already paid for the trial period upon that ending it was then charged, spoke with gentleman addressed was not told after trial ends amt will be so he was very kind said he would take off 78.00 for inconvenience and give it 3 to 7 days to go back in to my account, I will be back in touch with company if I do not see adjustment heard was very good product to try, cannot wait to receive and I trust this is a secure site

Date of experience: April 3, 2025
North Carolina
1 review
0 helpful votes
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Order purchased
March 24, 2025

It was confusing and frustrating especially when my order came up to more than I expected according to what was priced on yr webpage. So I wanted to cancel the entire order. But a very nice rep understood how upset I was and she was gracious enough to work it out so that I would be satisfied with my order.

Date of experience: March 14, 2025
Pennsylvania
1 review
0 helpful votes
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Not for me
March 23, 2025

It just doesn't look natural on me. I think the brush fell apart & left bristles on my face.

Date of experience: March 7, 2025
South Carolina
1 review
0 helpful votes
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Billing
March 23, 2025

When I placed my order, they said once I received the product I had 14 days to try it. If I did like it I would be billed. 30 minutes later they took the money from my bank. Be aware of this if you do order from LUMINESS

Date of experience: March 13, 2025
Pennsylvania
1 review
0 helpful votes
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I received my products and the very first day I tried to use them, the brush broke. I have tried repeatedly in vain to get in touch with customer service to report this and to return the products but no one ever answers the phone! I have left my number for a call back and have never received a call back! This has been going on for weeks! I just want to return the products! Now they are attempting to charge my credit card!

Date of experience: March 13, 2025
Pennsylvania
1 review
0 helpful votes
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Airbrush make-up
March 23, 2025

Makeup was too light for me. Creased in my wrinkles. So had to put another one over top it. Was very silky!

Date of experience: March 13, 2025
Alaska
1 review
0 helpful votes
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Still no order
March 23, 2025

I didn't receive my order so I called. My order was supposed to updated and my items shipped. Still after 4 days the order number doesn't exist.

Date of experience: March 13, 2025
North Carolina
1 review
0 helpful votes
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Just didn't like the make
It was to much Shine and sparkles. Didn't feel good on me. I have a lot pimples n holes that it didn't cover. I'm returning.

Date of experience: March 12, 2025

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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