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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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I Love how smooth the foundation goes on but it's a little too dark.
No problem happy to be here this stuff is amazing I have shared my experience with family and friends. They loved it too.
Only received partial order I have not received my compact pallet
Good coverage but the matching of my complexion is slightly off. It's too pale for me so I don't use it
It is not what i expected. It's more for younger girls. I like some of the products but not this.
I love the makeup, however it is pretty orange. I wish the colors were more natural tones.
I love the color and smoothness of this makeup. I feel light and carefree when I'm wearing this foundation.
Did not match my skin. I sent it all back.
Do not wish to receive anything.
I purchased shipping only for a trial kit of just foundation, and I received other items I did not order. I tried them and called to get an authorization number to send some of items back. They noted what I did not want and said all of it was a gift. Also, I paid for shipping of about $7, and $70 ish dollars was taken out. I called them and they said it was just an authorization, but I received a text from my bank showing it went through. I am so very confused at this time. I did not sign up for a membership which they verified. Waiting to see what is going to happen now.
As far as the make-up goes, the foundation, primer, and setting spray is good for mature skin and does not settle in fine lines. I wished I would have gone a shade lighter but maybe it will work out bring I will get a little darker this summer. Did not care for the blush and the way it went on. Not sure if I care for the aerosol cans either due to the smell.
Hope this helps.
Was very quick to get once order was processed. Blends and very light feeling.
I won't buy from anywhere you can't physically see these things, it's always a shade or 2 darker, no matter what, its a guessing game to me, and what a hassle, returning things and exchanging again and again. I still have the luminescent wand and makeup which it's stayed very cool so it's still all good but 5 yrs plus on that. Also wrong tones or shades on foundations. So, on that note,
It's too e xpensive and a problem returning to exchange, with all that time spent, it's not worth it for me.
Thank you, I do like your products very much though.
I had tc customer service because they had charged me 133.56 I believe on my bank account as I had already paid for the trial period upon that ending it was then charged, spoke with gentleman addressed was not told after trial ends amt will be so he was very kind said he would take off 78.00 for inconvenience and give it 3 to 7 days to go back in to my account, I will be back in touch with company if I do not see adjustment heard was very good product to try, cannot wait to receive and I trust this is a secure site
It was confusing and frustrating especially when my order came up to more than I expected according to what was priced on yr webpage. So I wanted to cancel the entire order. But a very nice rep understood how upset I was and she was gracious enough to work it out so that I would be satisfied with my order.
It just doesn't look natural on me. I think the brush fell apart & left bristles on my face.
When I placed my order, they said once I received the product I had 14 days to try it. If I did like it I would be billed. 30 minutes later they took the money from my bank. Be aware of this if you do order from LUMINESS
I received my products and the very first day I tried to use them, the brush broke. I have tried repeatedly in vain to get in touch with customer service to report this and to return the products but no one ever answers the phone! I have left my number for a call back and have never received a call back! This has been going on for weeks! I just want to return the products! Now they are attempting to charge my credit card!
Makeup was too light for me. Creased in my wrinkles. So had to put another one over top it. Was very silky!
I didn't receive my order so I called. My order was supposed to updated and my items shipped. Still after 4 days the order number doesn't exist.
Just didn't like the make
It was to much Shine and sparkles. Didn't feel good on me. I have a lot pimples n holes that it didn't cover. I'm returning.
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...

