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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have had a great experience. I love the way it sprays and matches my skin tone so perfectly.
Do not want any make up refills or anything added to my bill and certainly no automatic refills
We had been recently trying to contact you over the past couple of weeks but were unable to reach you. Please contact us back a good time to give you a call so we can resolve this! ❤️
I absolutely love this product. Very silk, non drying. AMAZING
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience! 🥰
I don't believe my color was right for me. I didn't lime that u spend a lot of time refilling it up. But other than that it looked super smooth more natural than any other makeup
Hey Deborah, thank you for leaving your review with us! I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We are more than happy to send out a different shade that will better match your tone. Furthermore, we invite you to call our Beauty Experts at (800)416-9981, and they will be happy to assist you in finding your best match. ❤️
I received the kit as described promptly and was only charged $3 for processing/shipping. The primer and foundation were very easy to apply. I personally did not like the feel of the foundation once on. However, I am a minimalist when it comes to make-up. To me it did not cover my dark spots and fine lines as I had hoped. The company was very nice and cancelled my trial.
Hi Anna! We are so grateful to have customers like you and look forward to working with you again in the future! 😊
I love it and it makes my reddish skin go away so I love it
We are so happy to hear you are loving your Luminess Products!❤️
I tried to call luminess because the color is not right to talk with someone about it.
Hey Linda! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The color was a little too orange for my skin tone. I don't feel like this makeup is anything special, however I do feel like it stays on pretty well.
Hi Shayna,Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!💖
I liked the thought behind the product but more shades would be great. I found the medium had an orange tint and didn't look right.
Hi Trish, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love my luminous but, I was hoping to trade it for something else because it only last for a few seconds. No return label possible. No call back.
Hi Lala, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I found the application to be underwhelming & not what I expected. I think the shades of foundation weren't the right tint. Maybe I need more practice. Not for me
Hi Linda, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
This company claims to have satisfaction guarantee policy, but they make it impossible to return the product within the two week trial period. I tried calling and emailing the company and was unable to reach anyone to return the products.
Hi Meghan, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Seems great. Full coverage and i have wore it for 3 days in a row so far and no breakout!
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I highly recommend getting the primer and setting spray along with it! No cakeyness, no dry patches. And the shade matched perfectly!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Surprisingly, this coverage is flawless and smooth
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I had no problems with the shopping issue. I will be sending it back though because I don't feel like it does what it says it does.
Hi Kari,We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I called to cancel my 14 day trial because the color didn't match my skin and the representative went above and beyond to make sure I didn't get charged for it.
It's watery, it doesn't cover my face well. When it dries, it's caked and clogs my pores.
It was a pleasure assisting you with taking care of your trial, thanks again for the feedback! 💖
I have not received my order still waiting on my order to arrive I have checked and nothing
Hey Esmeralda! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I purchased the airbrush unit and it was so complex I decided not to try it I called for a shipping return label and was told that I would have to print it and take it to the post office I'm wheelchair-bound I have to find an Uber that is compatible for me in the first place go to a printing place get out of the car go and have a return label printed get back in the car go to the Post Office get out of the car give it to the postal people get back in the car and come back home by that time I'm mentally and physically exhausted as it has been an arduous Journey for me and we'll have to take a 3-hour nap the option of even mailing me a shipping label was not feasible and a timeline was given in which to return it if I wanted my refund otherwise I was threatened with having to pay for the rest of the payments for the device and monthly Foundation obviously they're not well versed in the American Disabilities Act and will make no Provisions for people with disabilities but have no problem sucking your money out of your account so in a nutshell I'll have to pay damn near half of the original down payment just to give it back never again and the sad part was I was going to order the regular makeup brush with the primer and the foundation but I'm so disgusted at this point I don't even want to chance it
Hey Josephine! It was a pleasure talking to you today over the phone and being able to hear your feedback, and realize how much we can do to improve certain procedures! We promise we will take your feedback very seriously. ❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️