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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Not good at all if never use it uneven splotchy results uses a lot of product and quickly basicltnsplaters in clumps all over your face and impossible to blend when thst occurs nobthsnk you I'm sending it back
The company has been awesome, but I'm not loving the makeup. The smell bothers me and it doesn't seem like my skin really likes it.
Hi Amanda! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love it. It is so easy to put it on
I also can control on how much coverage I want. I would recommend it to my family and friends
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The products in the package are amazing, they blend so well but the problem is that the foundation dries too quickly and when its dry I can't blend seamlessly. The brush is also not very ideal but its doing the job
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤
This airbrush foundation is amazing. I put it on and it looks like it's my natural skin. I love it! Buying more!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I don't know how the makeup is because I'm waiting to receive it.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
The site is pretty good though the shade didn't match perfectly to my skin
Hi Kayla, Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best! 💗
I have not made a decision yet but will let you know soon. Thanks
Hi Elizabeth, We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Shade doesn't match.
So I won't go ahead and purchase.
Buying on hold for now.
Hi Gladys, It looks like we caught you at a busy time, we deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back anytime and we would be happy to get you taken care of!❤️
Love it so far. Thank you for reaching out. I will continue with other products soon.
We are so happy to hear you are loving your Luminess Products!❤️
Thank you for taking the time to review our product! ❤️❤️❤️
So easy to use and to order. I love the tey before you buy option, just in case.
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I can't return my product the website don't have the option
Hi Maria,It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
The advertisement was inclusive and welcoming. It caught my attention right off and the bonus was that the product arrived on time in very nice packaging.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
My skin is dry and oily so the product did not work on me. It cracks all over no matter of oil or dryness.
Hey Jandeline! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Yes, I told you guys numerous times that I receive my package and also y'all had me on there is just like starter kit and I paid for the upgraded version so I would like to have my package and I can't tell you if I like y'all make up or not because I have not been able to use it
Hi Robin, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Loved it and you even made it right I put it in it was like nothing there very light
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! And we appreciate the opportunity to address your concerns regarding the preauthorization charges on your credit card and understand the confusion it may have caused. We take customer feedback seriously, and I would like to provide some clarification on this matter.
Preauthorization charges are a common industry practice and are not actual deductions from your account. These temporary holds are placed to ensure that funds are available for the transaction. Rest assured, they are not processed as actual charges, and your available credit or funds should not be impacted.❤
The product itself is in good quality when delivered. I was satisfied with the urgent delivery.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (: