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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like this version better than the spray on. Color match was exact. Mt other spray on was too dark and you use way more product to achieve look and it is more time consuming.
Thank you so much for reviewing your experience!Let us know if you have any questions! We’re here to help! 😊
Great just started to use 14 day trial. Will find out in a few days if I'll keep using.
YAY! We are so excited to hear more about your experience with our starter kit. Spoiler alert: You’re going to love it! 🥰
Really it's so hard getting someone on the phone! I can say that in recent years I had used the original stylus machine. The portable one is the one I just bought and it I'm not as enthused about this one!
Hi Kara,We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
I did the shade match and wow did it work 👏 I got the spray primer and spray foundation kit with the brush to blend and I am more than satisfied! You can add more product to make it a more fuller coverage if needed and it covers problem areas better than any other foundation I've ever used. THANK YOU LUMINESS!
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Like the products I received but advertising for additional products a bit overwhelming
Hey Myra! Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
I absolutely love this primer and foundation! It covers beautifully and feels so light and natural! I'd definitely recommend!
We are so happy to hear you are loving your Luminess Products!❤️
Wasn't thrilled about it, face looked cakey. By mid day I looked rough with the product.
Hey Tina! We recently tried to contact you, but were unable to reach you. We are deeply sorry to hear that we did not meet your expectations! Furthermore, we would love the opportunity to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
Always love it, go back to this foundation a lot, it's smooth, light, weightless, and is just amazing
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Love the primer and sealant but the foundation was the wrong shade. I'm sure it's a great product just the wrong shade for my skin tone.
Hi Deidre, Thanks for leaving your feedback with us! All airbrush trials come with a one time color match guarantee! So if those shades dont work out for you - we will be more than happy to send out a color match that fits you best!
The best above the rest. Love it. Will surely recommend. Satisfied customer
Thank you so much for taking the time to share your experience!
I love the makeup but the website is not the best.
Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and special deals we are offering! We have many ways to find the products you are looking for such as the tool bar shown at the top right of the website or by clicking the icons available that are categorized by the makeup type. Let us know if you have any questions! We are here to help! (:
Color matches great. I had one of the air brush sets years back and it works as good if not better
We are delighted to hear our product is working for you! 💟
We are so happy to hear you are loving your Luminess Products!❤️
The color is completely wrong and it is very streaky on my face. Did not enjoy, would like a return and cancel acct
The primer and foundation is the best! I also get the brush
We are so happy to hear you are loving your Luminess Products!❤️
Can't wait to try this product & shopping for it was a breeze!
YAY! We are so excited to hear more about your experience with our product. Let us know if you have any questions once you receive it! ❤️
I have not been able to find a product that doesn't crease under my eyes. The first time I used Luminess's airbrush foundation I was amazed at the fact it didn't crease! Next time I order I'll need to order a shade lighter for the perfect match!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Everything seems simple and is easy to understand.
Arrived as scheduled, haven't tried the product, yet.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I order for my daughter and so far she likes. My order was late arriving by 2 days.
TYSM for reviewing your experience! We are always looking for ways we can improve and apologize for the delay! Glad your daughter is enjoying it and rest assured our trials always start until arrival, like yours! ❤ 🥰
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for leaving your review with us! ❤️