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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Goes on my skin nice and weightless would for sure recommend
This warms our hearts! Thank you for being the best part of Luminess and sharing your experience! 🥰
Easy and can't wait to try! Received my package and was very satisfied with Luminess and can't wait to try other products and use my reward points! Thank you Luminess
This is my second time ordering from luminous, and they have very good quality make up and cleansers. I will definitely be ordering again.!
I purchased the luminess air brush in 2020. I never used it since I bought it. I tried several times to cancel my subscription and they never cancel and keep charging my account. I don't recommend!
Made my face itchy it also made my face all red after I washed it off.
Oh, we are very sorry to hear that our product did not work out for you! We definitely appreciate your interest and taking the time to review our product! If needed further assistance, please contact our Luminess customer care team, 1-888-793-7474. ❤️
My trial kit haD not arrived after waiting a month I contacted support they said one would be on the way asap... fast forward another month and still NOTHING!
Hi Raelynn! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Failure on luminess's part to inform customers that besides the high cost of your product there's still a duty fee that has to be paid before we get our product...it would be nice to know this at checkout
Hi Bev! Residents in Canada, it is advised in our terms and condition that a shipping cost will be applied as well as duty fees will be subjected to the orders. Please let us know if you have any questions-we are here to help!
It stated that I was paying way less than what it just charged my card!
Hi Tara, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Not enough coverage. I think I need a darker color
Hello! All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Airbrush only works one setting no low speed just high speed. It sputters out makeup
Hi Jennifer! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Hi Pam! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you for taking the time to review our product! 💖💖💖
Easy to purchase and short wait time. Loved the questionnaire to help match color.
We really appreciate you taking the time to share your experience with us.💖
Very light weight. Great product. Unfortunately I chose the wrong shade for my skin tone.
Hi Mercy! Thank you for leaving your review with us! Let us know how the new shade turns out!❤️
I'm not impressed with the item. I don't care for the makeup and didn't like the way it looked after being applied. Just not happy!
Hi Peggy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I ordered the spray on foundation. My card has been charged and my order has never even shipped. I believe I've gotten scammed on this one.
Hi Beverlie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The product is weightless and does not smudge! There is nothing worse than having foundation stains clothing. This foundation is far from that. I also use FAR less! Its amazing! I also get wonderful comments on my "perfect skin." ;)
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
My skin looks less cake like! Feels smooth and my fine lines are not filled with product at the end of the day.
We are delighted to hear our product is working for you! 💟
Hi Nancy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️