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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I only been using it for a few days and I like it so far!
Thank you so much for taking the time to share your experience!
Thought it would have more coverage and the spray on the brush goes on my fingers.
Hi Kari!The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!💖
The best experience for my face ever!I love the way it looks. So natural looking.
Thank you for this feedback and for being a valued customer! 😊
I finally found a foundation that works for me at 38 years old.
Hi Danielle,Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
The shade I received is too dark. How can I get a lighter shade? How do I return the one I received?
Hi Annamarie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I haven't used it yet, due to recent financial difficulties I will be returning the product
It was difficult matching my skin tone to just 4 examples... There are so much more. I definitely ordered the erong dkin tone foundation do now my entire free trial is a waste.
Thank you for leaving your review with us, we are always looking for ways we can improve! We offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can let us know to assist in trying another! ❤️❤️
The system would not accept my manually added payment (annoying) but accepted it through Apple Pay 🤷🏽
I love this product. The coverage and the airbrushed finish is perfect for me. The only issue I have is the color I chose. I chose fair and need either light medium or medium. I will contact customer service or see about resolving this issue.
Thank you so much for taking the time to share your experience. We are so happy you’re happy, and we're super excited to get your Color Match done! ❤️❤️❤️
The airbrush foundation is light weight flawless and stays on all day I love it
You sent me 2 primers and no foundation. I tried to reach out to get it fixed. Still have not got a response.
Hi Kristie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Had some problems my order did not show up when I expected it too
The color match is perfect. I love the coverage and it's very easy to apply. Definitely my new foundation, I love it!
I love this foundation because it doesn't lay heavy in fine lines, it's easy to apply, and the system is easy to clean. Takes me very little time to be makeup ready.
We are so happy to hear you are loving your Luminess Products!❤️
Great! Love how light it is on my skin!
Its make everyone look at me and say WOW you're glowing
This warms our hearts! Thank you for being the best part of Luminess and sharing the love! 🥰
How can I return the product and try another color?facebook
Hi Minerva, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊 In preparation for calling our Beauty Experts, please view this video to confirm if your original shade is truly not a match SHADE VIDEO.
I have tried many foundations - I don't wear makeup a lot and have great skin. But this stuff is perfect!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It was not a good match for my skin need to find another match
HI Keitcher! We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied with a color match. Please contact us back and we would be happy to get you taken care of!❤️
I have never been satisfied with the air sprayer. The first one (after they changed it to the handheld) did not last and just quit spraying. So I ordered a new one, which only had one speed, which was the higher one, so could only put it on high. Because it took so long to receive it, I just dealt with it. And then that one too quit spraying. So figuring it was in the sprayer head, I ordered a new one, which lasted for one use and now that one will not spray. I thoroughly clean them after each use, so something is malfunctioning.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey!❤️❤️❤️