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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like the concept it was fast and easy. I got the wrong color so I'm a not salty.
I plan to get my right color and start from scratch.
Customer service is great and timely delivery but the product its self was not as I'd expected. I personally didn't like the smell of the foundation. The color was a perfect match and the coverage overall was good but the smell was a deal breaker for me.
Hi Serena, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Customer svc is the best ty each time I contacted w issues it was handled very well
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I was told it would hide my large pores but for me I feel like they pop out more. That was my only reason for purchasing. It felt good on my skin abs was a good color but not my number one foundation unfortunately
Hey there Jessica, we've been trying to reach out to assist with your concerns and appreciate the feedback! Please feel free to get back to us so we may help you out!🥰
Delivery was fast and product was packaged well. I love the brush and how good of a match the foundation is to my skin
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the finished look but not enough of the product because of the airsol can to much is wasted spaying it on your brush. I think for the price you should get more, a bigger can.
Hi Christina, We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!💓
The process of ordering and use of the of the website is all very positive, and easy to use.
Thank you for this feedback and for being a valued customer! 😊
It was too orange for my skin besides that its a smooth light foundation light coverage for no makeup makeup days
Hi Tania, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It was nice had some coverage just all hype on internet to get people to spend more money
Hi Heather!Thank you so much for reviewing your experience!
Smooth application.Gives you that flawlessly. I LOVE IT.
We are so happy our product is working for you! Let us know if you need anything throughout your Luminess journey!💞
I can't believe I love it. Faster to do my face I just need more coverage on some areas.
Never received product after over $100 charge was placed on my account for try before you buy.
Hi Vivian,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not my favorite. I do not want and don't want charges for anything else. I want to cancel all.
Not cakey at all… the moisturizers in it don't make me break out which is rare with foundation that has them. The primer must be good for something because my makeup stays on for my 10 hour shifts.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Worth trying. Its a great light weight product. Arrived pretty quick. I am happy with the look and feel of it.
We are so happy to hear you are loving your Luminess Products!❤️
Great product feels light but I ordered the incorrect color should have gotten the shade you recommended
Thank you for taking the time to review our product! ❤️ We are happy to assist you getting the perfect shade! To connect with our Beauty experts, you may go visit their Facebook live at this link: https://www.facebook.com/groups/luminesslive or you may contact them at (888-793-7474) - select option 6. All are available Monday-Friday between 9:00am – 7:00pm CST!
Website was easy to navigate, all the information I needed was stated and purchase was quick along with my shipping arriving fast
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
Aside from the mess it makes, it is the best foundation I have yet to find!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I really love the coverage it was a perfect match.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I ordered Luminess and I am not a make-up type of girl. I was looking for something to cover/blend my melasma face but it was just too light for my melasma and I am fair complexion and did not want anything too dark. Anyway shipping was fast and when I called to return and explain my return reason, customer service was very friendly and helpful and wanted to send me another color but I refused because I am not really a make/up person...just lipstick and mascara and I'm good to go. But the experience with Luminess was all around good.
We really appreciate you taking the time to share your experience with us.💖
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rakisha, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊