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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love the way it goes on and feels, it is buildable coverage but was a good coverage with just one application. Only thing is the color didn't match but I called and they're sending me a better match and I can keep the original one at no charge.
I don't feel the coverage is as described. It's not cakey which is good but not what I was expecting.
Hi Lorie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Luminescence so light you can't even tell you're wearing makeup and I love that
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I loved my experience with this product,my face looks so soft and shiny.
We are so happy to hear you are loving your Luminess Products!❤️
I really like the glowing natural looking results from using Luminess. It's a feel of coverage and not caked to my face. The primer and foundation are truly a refreshing combination together for me. I love the products. Thank You Luminess
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Made an order march 5 th didn't receive till march 25th very slow and deceiving shipping!
Hey Amina! We have been recently trying to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
I would love to review my order...but I haven't received it yet.
Hi Kristen, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I got the trial package and was amazed by it, wanted to go on and approve that I received it and get set up for payment, but cannot find anywhere to do so & now waiting for a response from a week ago.
Hi Katie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Good experience, just think I may have ordered the wrong shade
Thank you for leaving your review with us! Let us know how it turns out!❤️
This product didn't not work for me.It made me itch and I ask for a return label to send it back and cancel my subscription. Payment should go back to PayPal.I had a trial and I canceled before the trial was up
I ordered a few weeks ago and haven't received my item yet. The communication was very minimal to the point I was worried I was scammed for a bit. Finally got notification today that my order was shipped. Not sure when it will be here.
Hi Shannon, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
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I ordered the starter kit airbrush foundation without the airbrush equipment for 14 day trial and the shade medium warm 050 is too dark so i chatted with someone virtually and got disconnected and she cancelled my entire order without sending me correct shade of foundation told me no future charges on my card and do not have to return foundation but i have no use for it because its too dark i wanted the shade right below it
I have yet to receive my package so there is nothing to comment on.
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Great make up and I would recommend to anyone! I will continue to buy this
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Getting in touch with the company to return your free trial is impossible! Do not do the free trial unless you plan on keeping even if it's horrible and you can't use!
Hey Jeesica! We recently tried to contact you, but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back, and we would be happy to get you taken care of!❤️
It's not the right color it's too dark for my skin I need another color
Hi Charo, We have recently tried to contact you and was unable to reach you. We wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have been calling to return the product I have received but, I always get the auto message stating you are expecting higher call volume I hit the option for a call back and still I have not received any call back. The product itself is ok but it is very messy once sprayed it leaves behind bad residue, so I refuse to use it as I am not sure where all it sprayed onto.
Hi Lameka, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Love the ease of it. The application of it it so fast that it take half the time. The match was perfect. It's so light weight. Just love it.
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
Soo good. Honestly I didn't believe when I ordered. It's exactly what I was looking for a long time ago. Exactly match to my skin. Primary is also so good and moisturizing.
We're glad to have you as our customer and to see that you're enjoying Luminess products! Let us know if you need anything throughout your Luminess journey!❤
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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