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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I am upset that I got charged 75 bucks when said I was only going to pay shipping and to try the product for free for 14 days and the make is 45 not 75 so I'm not sure why I was charged 75 and can't a hold of any one to fix this issue
Best Product I've used in a long time! It makes my face look flawless without that cakey finish!
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
Order, payment and delivery services were very easy
Thank you for leaving your review with us! Let us know how it turns out!❤️
The ad stated I would only be charged shipping for my product. It charged full amount on my card for 1.5 weeks. I also didn't ask for makeup sealant and it was sent anyways. I would like to return everything.
Hi Amy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like it but just a little too pricey for me to keep buying it! It was a great shade for me
Hey! Thanks for leaving your feedback with us! Our prices change almost every week on our products and recommend checking in on our website every once in a while to participate in our special sales, deals, and discounts we have every month! Don't forget – for every $1 purchased, you earn 10 reward points that you can use at checkout!❤️
I have tried for years to find a liquid foundation I could use without it being cakey and sinking into my pores and looking awful. This was my last attempt and it is outstanding. Easy to apply. Looks fantastic. The primer is amazing as well.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Applied to skin. I looked like a ghost. Tried to blend it but couldn't! I liked the feel of the product. I find it sidnt cover my fine lines! I would like to try full coverage in a medium color.
Hi Abby, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I will have to send back, because not a match for me.
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! You currently have the shade Medium 040, we would love to get you taken care of!😀
I was looking forward to a medium to full coverage foundation. I was not impressed with the coverage that it gave me. However, I think it is a great product, just not what I was looking for.
Hi Tammy, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all.We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💖
It's a light application but leaves a flawless look. I love this product!
We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick. 🙂 You can also contact our Customer Care Team at 1-888-793-7474, and they will gladly assist you with placing your order! 💖
Unhappy with product and unhappy with taking money without permission.
I'm very sorry to hear about your experience, I know we can get this taken care of. Please check your inbox for a DM from us! 💌
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We sent you the new shade Airbrush Spray Silk Foundation 2oz - Medium 040
Need a shade darker for foundation and concealer but the product feels nice
We recommend consulting with our Beauty experts for an exact color match - they are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST at 800-416-9981.
Good product of foundation to use on a daily basis
We are overjoyed to learn that you enjoy using your Luminess products.❤ 🥰
So far so good. I like how it feels on my skin. I will buy again when I'm out.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
We are very glad to hear that you had a great experience placing the order, let us know if there's any way we can help!
Wrong foundation color match. But I love the product
Hey Betty, it was a pleasure talking to you, we are eager to help you get a color match and hear from you again once you give it a try! 😊
The makeup doesn't look airbrushed. The color has an orange tint and didn't cover anything. It felt very thick and oily on my skin.
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌