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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,345 reviews

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California
1 review
0 helpful votes
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I love this so much!
May 1, 2024

The primer, the foundation, the setting spray… they are all amazing and work together for the prettiest finish ever!

Date of experience: April 20, 2024
Delight T. Luminess Rep
over a year old

We are overjoyed to learn that you enjoy using your Luminess products.❤ 🥰

Texas
1 review
0 helpful votes
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Loved it
April 30, 2024

Got the perfect color for my skin tone. Would highly recommend this product!

Date of experience: April 20, 2024
Delight T. Luminess Rep
over a year old

We are so glad that we got your color first try, thanks for taking the time to share your experience! 🥰

Georgia
2 reviews
0 helpful votes
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Success
April 30, 2024

I am very satisfied with the
Service that was provided for me through the customer service.

Date of experience: April 20, 2024
Delight T. Luminess Rep
over a year old

Hey Carol! It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️

Georgia
2 reviews
0 helpful votes
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Order review
April 30, 2024

My initial order was delivered to the wrong address

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 20, 2024
Delight T. Luminess Rep
over a year old

We have been recently trying to contact you, but were unable to reach you. Please contact us back a good time to give you a call, so we can resolve this! ❤️

Texas
1 review
0 helpful votes
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I was not pleased with the Airbrush Spray Foundation because of the process of applying the makeup to my face. However, I did appreciate how it was effortless to cancel the Try-Before-You-Buy offer in the advertisement.

Date of experience: April 20, 2024
Delaware
1 review
0 helpful votes
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Awesome product
April 30, 2024

I have to say that this product is awesome I love it. My skin started to show signs of aging, I do try my best to keep my face away from wrinkles but age is a process you cannot stop. This foundation is perfect for me. Even though I think I must get a lighter shade, I look a little bit too tan...lol... I just love how my face looks in real life. In pictures there are always filters that smooth your face, well you don't need that with this foundation.

Date of experience: April 20, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for sharing your experience with the community, Gabriela, we are very happy to hear that it worked out great for you! We would also like you to know that if the color you have is not quite perfect you can still get a color match for free, give us a call to 888-793-7474 and press option 6 for a beauty expert!

Nevada
1 review
0 helpful votes
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Lite weight blends good
April 30, 2024

Lite weight feels good but don't forget to use setting spary to lock it in

Date of experience: April 19, 2024
Delight T. Luminess Rep
over a year old

Thank you for sharing your experience Jessica, don't forget that you can give your tips & tricks to the Luminess community too!

Virginia
2 reviews
0 helpful votes
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Nice product
April 30, 2024

I think I would like this product but the color doesn't work for me

Date of experience: April 19, 2024
Delight T. Luminess Rep
over a year old

We are sorry to hear that the color wasn't a perfect match but don't worry, you can still get a color match for free, give us a call at 888-793-747 and press option 6 for a beauty expert, from Monday to Friday

Colorado
1 review
0 helpful votes
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Surprised
April 29, 2024

I am very happy with this make up. It covers well.

Date of experience: April 19, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤

Texas
1 review
0 helpful votes
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A bit dissapointed
April 29, 2024

The color was a bit too dark for my skin tone, and I thought it would provide more coverage.

Date of experience: April 19, 2024
Delight T. Luminess Rep
over a year old

Hi Gladys, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊

Tennessee
1 review
0 helpful votes
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Nice packaging and products
April 29, 2024

Everything is beautiful. I love the brush. My skin is just too fussy for foundation but thank you for letting me try it

Date of experience: April 19, 2024
Delight T. Luminess Rep
over a year old

Although we have thousands of happy customers, we are unable to convert everyone, unfortunately, your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️

Georgia
1 review
0 helpful votes
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Did not work for me
April 29, 2024

I was hopeful that this worked for me as good as it looks in ads. It settled in my pores and acne scars even with the primer. I only used it once as that is how unsatisfied I was. If you have smooth skin it will work. However wrinkles, large pores and acne scar skin won't so much. Also, my color was too light. I was not matched good. Will not buy again or recommend. I will be contacting customer service to return.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Delight T. Luminess Rep
over a year old

I'm sorry to hear that you didn't have a positive experience with the product, although we have thousands of happy customers, we are unable to convert everyone, unfortunately, your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️

If you're considering returning the product, reaching out to customer service is definitely a good step to take. They may be able to assist you with the return process and possibly offer alternative solutions or recommendations that better suit your needs. Thank you for sharing your experience, and I hope you find a product that works better for you in the future.

Montana
1 review
0 helpful votes
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The aerosol spray makeup isn't for me, it's just not enough coverage for me. The shopping expierence is always good, as long as the color of makeup does match a persons skin, and always better when the makeup works well for you.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2024
Delight T. Luminess Rep
over a year old

Hello! We invite you to try our quick and convenient virtual shade finder tool on the link below, so you can find your perfect match! We also offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match. I do apologize for any inconvenience you had with LUMINESS. ❤️

Minnesota
1 review
0 helpful votes
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Wonderful
April 29, 2024

I love the makeup keep it coming to me the best makeup I ever had

Date of experience: April 19, 2024
Delight T. Luminess Rep
over a year old

We're glad to have you as our customer and to see that you're enjoying Luminess products! 🥰

Wyoming
1 review
0 helpful votes
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Try before you buy is a joke
April 29, 2024

I ordered additional products, or items, in addition to the try before you buy spray foundation kit. You withheld the entire amount of the try before you buy + the 2 other items AND you debited the 2 items AGAIN, by themselves. It took one of your reps canceling the order and then I got it in the mail anyway. What's the point of that? I can see withholding he entire amount but not the entire amount plus double charging me for the additional 2 items I purchased. Luckily I had the money to cover it but I'm positive it would have put some people in a very bad financial position. Now I have the had the try before you buy products for the 14 days and am waiting for you to double charge me again for the other 2 items. Time will tell. Too much of a hassle!

Date of experience: April 18, 2024
Texas
1 review
0 helpful votes
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Love it.
April 28, 2024

I have a sun allergy & it even covers my red blotchy face.

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Montana
1 review
0 helpful votes
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Product review
April 28, 2024

Trouble paying made me use a card I didn't want to use.
The product didn't match my skin.

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Sorry for the inconvenience this has caused, if you are experiencing any other problem or have any additional questions, feel free to message us. We’re here for you! 😊💖

New York
1 review
0 helpful votes
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TERRIBLE
April 28, 2024

I want this CANCELLED immediately! I just received my order this past Saturday 4/14/24, however, you have charged my card 4xs! You advertised that I would have a 14 day FREE trial period that would start AFTER I received the product. THAT IS A LIE! YOU CHARGED ME 3XS BEFORE I RECEIVED IT!

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Hi Judith, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️

Ohio
2 reviews
0 helpful votes
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I really like it!
April 28, 2024

I ordered a color based on the models, some video testimonials I saw from women with similar skin tones and did the color match questions. I am an African American women in my 50"s. Fortunately I got it right. I was skeptical when I first used it because I have sensitive skin that will react right away, but so far I have used it twice for church and a wedding. It went on smoothly, and its really light, blended well and made my skin look so bright and smooth. I got several compliments about how pretty my skin looked and think the Luminess had something to do with that. I will say that it seems to come off easily and I was a little shiny at times but a pat with blotter did the job, so perhaps I used a little too much. Will use a little less next time and add my finishing spray the next time I wear it. So far I really like it, no outbreak or itching and glad I made the choice to try it. I may have to go one slight shade darker when the summer comes since I tan a bit.

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Hi Selena, we are happy to hear you had a positive experience with our company! We value your input and please know that we are always here to assist you if you need us. 😊

Maryland
1 review
0 helpful votes
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Nice
April 28, 2024

I like this product so far but I would like to give it a little more time

Date of experience: April 18, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving your review with us! Let us know how it turns out!❤️

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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