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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It sent an order of makeup eraser or whatever it's called and I did not order it. Also it took longer than expected to receive it. I would like to return the makeup eraser.
Color match was perfect. Got the try before you buy and I will definitely be keeping it!
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
It goes on nice and flawless, however the primer will clump up if spray too much.
Hi Michelle, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💖
I was able to cancel my subscription with no problem.
Outstanding customer service. Had an issue at first, bust someone reached out and was fantastic. Thanks
I just got charged 50 bucks on top of the 3. Ridiculous
The delivery was very late and confusing. I had a huge problem with my account. The product is absolutely wonderful. I'll order it as needed.
I tried the original air brush machine it was a bit to much for me. This however is great. The makeup is beautiful on I just need a darker color. My hubby complimented my skin as soon as he seen my face...that was with the color being off so you know right color...I'm banging!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
We have a 100% color match guarantee and want you to love the look and feel of your foundation!
This is my second time ordering this makeup and I absolutely love it. My makeup has never looked so flawless. I am definitely sold. I will be re-ordering my makeup when I get low.
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💗
It was so easy to place my order the delivery was fast and omg I love the coverage, how it looks in and how easy it is to apply! Love, love, love this product!
I went to a function and got so many compliments on how good my face looked so thank you so very much!
We really appreciate you taking the time to share your experience with us.💖
The shopping experience is very good, and I appreciate the customer service and fast delivery
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I probably need to do a face to face consultation for my complexion
Hi Phy;;is, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I haven't had a chance to use it yet. Will try it next week
You’re going to LOVE it! And to put your mind at ease, we recommend checking out our FB Lives with our makeup artists. She will show you application techniques, tips, and tricks, and answer any of your questions in real-time! ❤
Honestly I hate trying to shade pick without being able to swatch…but amazing first try was the winner! It's my exact shade…Im a super sweaty person and very oily…and have a pretty decent skin care regime that I follow so I worry that I'm either a. Going to sweat it off in an hour b. It's going to get patchy bc I'm so oily/sweaty or c. My skincare products won't jive with the foundation formula…but I can honestly say this was a def win! It's nicely buildable…I like a solid medium coverage…I just want it to take the redness away from my rosacea and even out my complexion without cracking or caking or feeling heavy or greasy….it feels nice once it dries down.:it does take a little to dry down…I haven't used without some sort of primer (their primer is good too!) and I also use their setting spray along with a sunscreen setting spray as well…but I found It dries down much quicker with the sunscreen setting spray…the brush is nice! I've actually always planned to buy this sort of brush but never remember when I'm buying new brushes…but! I've fallen asleep in this makeup and woken up and still looked amazing! I've only been using this now for like 10 days but so far…I must say.I will for sure be a repeat customer! Love this stuff!
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I love it! It feels so light and last all day. I will definitely purchase this again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I did not receive my product until the 15 day trial was almost expired. I chose medium coverage but doesn't do anything to hide wrinkles and fine lines. I would say it's about like any other makeup just more expensive.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981. I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
Sorry for the delay on the order, we were falling a bit short on the available shades. Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I usually look terrible with liquid makeup now that I'm old. I'm hoping this will be different.
It works. It really covers well and looks natural
You’re going to LOVE it! To put your mind at ease, we recommend checking out our FB Lives with our makeup artists. She will show you application techniques, tips, and tricks, and answer any of your questions in real-time! Let us know if you need anything throughout your Luminess journey!❤
The product has been received.
The ordering process was easy but the products were on backorder. I also had to contact the company because the money was being taken out of my account and I had not received the product yet, much less been through the 14 day trial period.
Thank you for bringing this to our attention, I do apologize for any inconvenience, I know we can get this taken care of, we sent you a direct message so we can straighten this up and provide you with the best customer service.
I am very impressed with the product I received and the customer service I received when I needed a color change. Very fast shipping as well.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brooklynn, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️