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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I traveled 13 hrs in a car and my make up looks just like I put it on! Great even coverage. I highly recommend! I got the medium light and it's the perfect match!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
Easy order but was hard to tell which model had the same complexion as me.
TYSM for sharing your experience! ❤️
Color was not a match and charged me before the 14 days. I tried to chat but it was never working. So eventually found an email. They were quick to respond to that
Thank you so much for reaching out to us! After checking your account, I noticed that our email team has already assisted. I'm truly sorry for any delay you experienced in receiving our response. I'm happy to see that everything has been sorted out now. If you need any more help, please don't hesitate to reach out to our dedicated customer service team at 1-888-793-7474. We're here to assist you further!
Not as good, did not like material on the face, not full coverage either
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
We tried to reach you via phone call, but it seems you were unavailable at the moment. We also sent you a DM, please feel free to call us back or reply to our message for further assistance!
Messy when spraying on brush gets in hair when spraying on face
We recommend consulting with our Beauty experts, they are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST at 800-416-9981
The website is easy to use as well as the product is easy to use. I have recommended LUMINESS To all my friends.
Thank you so much for taking the time to share your experience. We are so happy to hear you are loving your Luminess Products! ❤
I ordered the wrong color, I should send it back; however I lost the packaging.
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
I like the way it goes on and it's not heavy. You just have to be careful when you spray. It can get on other things. Still deciding if it the right shade for me
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
This is an amazing foundation, so smooth and light. It is buildable too. I got Medium warm, I think i need Medium neutral.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Hello! All trials come with a 100% one time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
Things are very confusing! I have a shipping address, but have a billing address! Still not sure if my order will come to correct place. That issue was resolved. I didn't like that I was charged extra dollar amount upfront with not my knowledge until after the fact! DON'T put charges to my bank before I've even received your product. This isn't how I'm A custom to having things done. It has all been resolved I was told I'd receive a full refund to my CC within a few business day! Thank all who participated in making this issue correct.
Sincerely,
Teresa
Thank you once again, Teresa, for allowing us the opportunity to assist you. We genuinely apologize for any inconvenience this situation may have caused you. Ensuring your satisfaction is our top priority, and we value your feedback regarding the preauthorization charge. Please don't hesitate to reach out if you require any further assistance. We're here to help!
Things are very confusing! I have a shipping address, but have a billing address! Still not sure if my order will come to correct place?
Shade did not match what so ever was very orange. Sent back
Hi Chelsea, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
1 button touch does not work., But 2 button does work. Everything is fine anyway.
Hi Rebecca, The Breeze airbrush system is packaged in our Airbrush series box, featuring our 2nd generation Airbrush system. It looks like you purchased the Breeze One-speed airbrush system, and you were only billed for the One-speed model due to the price variation between it and the Breeze Duo Airbrush system. Also, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Thank you for the wonderful review!
I want to order something else and it won't let me
But i got your ad fir it the next day?
We're sorry to hear you're having issues when checking out! Sometimes a quick clearing of the cookies and cache will do the trick. 🙂 You can also contact our Customer Care Team at 1-888-793-7474, and they will gladly assist you with placing your order! 💖
Love the makeup but was very disappointed in reference to what was told/I advertisement I felt that it was false because it showed that the eraser was going to be free as a gift, but I was charged for it
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
If it was my color I would love it. Cause very light and feels good on your skin.
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We are more than happy to send out a different shade that will better match your tone. Likewise, we called and there was no answer, we left a voice mail with a number you can call back for assistance,
They lied and told me my order was delivered before it actually was and now refuse to give me a refund.
Hi Isaac,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Naomi, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️