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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Not enough coverage. Doesn't last
Request refund spoke to customer service
Awesome experience doing what I wanted it to do will recommend.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It is a perfect match. Excited to continue its use.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Would like to see my 30% off. Sure not to sure about this product not sure I like the coverage it's not all day like it said
Hi Roberta, Thank you for your feedback. Please be advised that in order to use your code-it can not be added on top of a trial orders but, can be used for any future one time purchase. (:
Shopping was easy. I feel the color match is a little off (maybe its the different lighting). Product is super easy to use and doesn't feel heavy. For me a big problem is deep lines under my eyes and so far every foundation I have tried seem to make it look worse not better.
Hi Kelly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Unfortunately, I have not had a chance to use the product yet. So i have not experience to give feedback
We are so excited to hear more about your experience with our starter kit. Spoiler alert: You’re going to love it! 🥰
Hi Joy, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Hello there! LUMINESS Airbrush Spray Silk Foundation & Hydrating Primer Kit covers imperfections, fine lines, and wrinkles for a flawless finish. Please keep in mind, the coverage depends on personal preference. Our Airbrush Spray Foundation is buildable, so you have nothing to worry about if you prefer a higher coverage finish! 🤩
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
I love the light weight of this makeup. It's so easy to apply!
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I'd like to send my order back. I feel the spray is dry. And my skin seems dry when using it
Hi Patricia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The color did not match well my face looked cakey and little orangey. I like the way it feels very light on my skin, but the color just didn't work.
Hi Callie,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I have not even had my product a week and am already being charged
We apologize for the inconvenience of your order not reaching you. After checking your account, it appears that the tracking information indicates it has been delivered. We attempted to contact you via phone, but were unable to reach you. Kindly check your inbox for a direct message from us! 😊
Hassle free ordering and great products! Will recommend and order again!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Product arrived quickly and is amazing. It's a perfect match! Does not even feel like wearing foundation.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
This stuff is legit awesome… I'm currently 47 and hate wearing foundation because of the caking in my fine lines… not with this stuff… it's fabulous
Age? We don't know her! Only youthful looking skin with Luminess! ❤ 🥰
Didn't get what was promised and was charged for it.
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
It took me a long time just to get my payment entered. Kept rejecting everything
The product is great! The color I chose was a little too dark for me but I find it difficult to select a perfect match from a picture.
We recommend consulting with our Beauty experts for an exact color match - they are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST at 800-416-9981. Your first color match 100% free!
My skin has made 60+ trips around the sun and has the wrinkles and dark spots to show for it, not to mention the undereye darkness and bags. I have never used air brush makeup before, and have found Luminess to go on my skin like silk. I started with the primer, easily applied the foundation and finished with the setting spray. The color chosen for me was spot on, and added a beautiful consistency to my skin tone and did not settle in my wrinkles. I work 10 hour days. The luminess holds up better than I do on most days.
Age? We don't know her! We are so happy to hear that our products have worked out perfectly for you! 🥰😊
Unfortunately, it didn't match my skin. Called customer service and received excellent service.
We are so happy to see that you had a delightful experience with our customer care, if you ever need anything you know where to find us! 🥰
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angela, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️