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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I did not like the product at all. It was not suitable for me.
This foundation is a game changer! Its so light you don't feel like you are even wearing anything, it evens out your skin perfectly! Nothing hides in the creases, its a must have and a no brainer!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thank you! We know you will love your Luminess products! And we will be here for you every step of the way!
Overall I like the product it hydrates its clean and it works better then traditional make up
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
I've only tried it once as I'm retired and don't require makeup everyday but I love my primer that is so silky and the coverage was easy and so awesome.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
The eraser I am not a fan of but the foundation is nice. Stays on well, trying to learn how to put on without being caked.
No rush, take your time learning how to do it perfectly. We promise, you’ll never want to return to your old foundation 🥰 Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I like the product, but the color is too light for my body and too yellowish for my face. It does stay on for a few days
Hi Jamie, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I never ever, ever wear made. Your add was to good to pass up and try. I can't believe it! You guys really know what you're doing!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Love the product, but I didn't pick the right shade for my face
TYSM for reviewing your experience! We invite you to try our quick and convenient virtual shade finder tool on the link below, so you can find your perfect match! We also offer a 100% color match guaranteed; therefore, in the case where the first shade you request is not a great match, you can reach out to our customer service team at 1-888-793-7474 and request a color match.
The foundation and concealer are way off according to my skin tone. The warm is not brown enough at all.
Hi Sylvelia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I tried the airbrush system and was amazed at the results! It was easy to apply too. The primer and sealer enhance an already excellent product. I do recommend it. Getting the right color match can be challenging though. The virtual platform was not functional the first time I ordered and I find the swatches difficult to see.
Thank you for your feedback. We're glad you're enjoying our airbrush system and products. We're sorry for any issues you've encountered with our virtual platform, swatches, and customer service. We're committed to improving these areas and ensuring you receive the correct items promptly.
Wrong color and the setting sprat seems to be empty
Hi Kari, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The color match was perfect but it was too messy for me. Maybe it's not the best product for a beginner. It was all over my clothing. And my hands..
Hi Belleviana, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Because of the price I was just going to return it, BUT. I thought just try it. Well, I LOVE it and cannot return it😂
Thanks so much for leaving your review with us and sharing the Luminess LOVE!💗
I was very excited to try this product, but ended up very disappointed with it. It didn't provide full coverage even with 3 layers and it showed every fine line, and imperfection. I would like a refund please.
Hi Kristina, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I would have been happier if I had only received the product I ordered. I also received extra product to try that I would also be charged for if I kept. I was not told how to return.
The color was not good for me. I was sent a replacement for the one I ordered and it is good but I still have the one I didn't order in the wrong shade.
Hi Janie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The overall shipping and getting of the products went very smoothly. I did feel that there were not enough shades to choose from, and the one I decided was closest to my complexion made me look very orange. Maybe I'll try again in the future.
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation! We are more than happy to send out a different shade that will better match your tone. Furthermore, we invite you to call our Beauty Experts at (800)416-9981, and they will be happy to assist you on finding your best match.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The foundation was lovely it unfortunately did not match my skintone i have more pink undertones and the undertones were more yellow than i like to wear
Hi Rebecca, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathryn, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️