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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I did the "try before you buy" and as soon as it arrived I was so anxious to try it that I put it on immediately. Unfortunately, the first thing I noticed was the smell, AWFUL! Then after reading the directions, I proceeded to spray the primer on the brush as directed. It just felt wet. Then I tried the actual product...It is TERRIBLE! Do Not Waste Your Money on this overpriced, underwhelming, & cheaply made "makeup".
Quick and easy order. It didn't take look for me to get the product. It's a little pricey though.
Thanks so much for leaving your review with us! ❤️
I can apply the primer and foundation easily on my face but it makes skin dull. Not sure what was gone wrong.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I am not impressed with the results I expected way more for the price. The try for free deal is misleading and customers should be made aware of the $50+ hold that is put on their credit card.
Hi Sarah, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Very good but I'm hoping I can exchange the new brush-on color. It works really well but too light for my skin.
Hi Diane, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I called Luminess regarding the Airbrush that stopped working even when fully charged. They sent me a new one within days. Totally satisfied. Thank you
Thank you for this feedback and for being a valued customer! 😊
My experience was very happy and very surprised didn't expect to be so happy or excited about it. I have been wearing it every day since I've received it.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I saw the ad on facebook and thought I'd give it a shot. I hit the link and placed an order, or so I thought. After a week or two, I hadn't received any information regarding my order so I thought maybe it didn't go through so I placed another order. During this time there was a sale so I thought instead of being charged in 2 weeks, I'll just pay now. Later I checked my bank statement and realized both orders had gone through except the one through facebook was auto filled in with the wrong address. I called and the agent fixed it for me but told me I could not get the shipping I had paid back. I didn't mind since I figured I made the mistake. Fast forward I got the makeup in and it was the wrong shade. I called CS to get a replacement which it states on the packaging I can do if I get the wrong color and this guy told me since I paid in full for my order, I could not get the color match. WHAT?! So because I PAID for my order in full instead of in 2 weeks I was stuck with the wrong color! That is absurd and the silliest thing I ever heard of. I've ordered from Ilmakiage and if I get the wrong color they gladly change it with no issues. I had to then ask for a supervisor in which this agent told me the supervisor will tell you the same thing. SMH. The product itself I was pleased with but the customer service is horrible. Therefore, I will not be ordering again and I will add a comment next time I see the ad on facebook. Terrible way to treat paying consumers.
Hi Keisha, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Wasn't worth the money I have used better foundation through Walmart then the stuff is
Hi Shauna,It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Thank you so much for taking the time to share your experience!Let us know if you have any questions! We’re here to help! 😊
The product feels good. I like the feeling on my skin. I wish I could have gotten the right color.
I'm sorry to hear that you are not 100% satisfied with your foundation. We have a 100% color match guarantee and want you to love the look and feel of your foundation!
Just a little darker than I wanted it was great makeup
Hi Lynn, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Very good very easy to navigate site & find exactly what you're looking for lots to choose from
Thank you so much for taking the time to share your experience!
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
I received my order before expected date of delivery. The product is good. This is my first time using make up.
Thanks for leaving your feedback with us! Let us know if you need anything throughout your Luminess journey!💓
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Ordered item weeks ago and never received it. Not sure what happened but can't review it
Hi Danielle, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Goes on great, doesn't feel like you are wearing anything
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Everything is wonderful! I love it all so much. It really fully covers
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.