On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love this product although the shade a chose is a little light for me
The color I chose was not a good match and I have tried to get some help with the problem but got no response.
Hi Gail, It was a pleasure assisting you today! We are so happy we were able to get your order resolved for you! A review has been sent out to you - please let us know if you need anything else, we love making our customers happy!❤️
As of now the coverage is not sufficient. Maybe I chose the wrong coverage. Not sure. I'll keep using to see how I feel about it.
Hi Matilda, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. ❤️ We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing. Let us know if you have any questions, we are here to help!facebook.com/groups/luminesslive🥰
So far, I love the make-up. It covers my dark spots the way I wanted and feels good on my skin.
Hi Lesley, It makes us happy to know that we were able to help you achieve your make-up goals. 🥰
Hi Eva, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I love it I look good for my pictures with my babies
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Makeup is watery and takes alot to give me any coverage. I had to use my sponge to even out the makeup between each round of application. Really too much work and time to put on makeup, where my regular foundation goes on in a much shorter time and not have to bother with a airbrush.
Hi Sheri, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information- let us know if you have any more questions, we are here to help! https://www.facebook.com/groups/luminesslive
My teen daughter had very positive things to say about my face after using these products and she doesn't lie if something looks bad. It covered my redness and looked natural. Will buy again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Sould have chosen a color lighter. Love the primer! Brush is amazing. The makeup goes on well. I will try to use a lighter powder with it. But nice overall.
Hi Seannee, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I was hesitant about the color I'd chosen but I found it easy to go with the color that closely matched my liquid foundation. Thankfully, it was the perfect choice and the process was so smooth. It blends beautifully and I love how natural it looks as opposed to looking kinda cakey. Very pleased.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
My color wasn't an exact match, I did come out a bit orange. Application was easy. Made me look a little bit smooth. I would've loved if it was more full coverage.
Hi Chelsea, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Makes my face dried out and still able to see all my imperfection
Hi Christina,We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not exactly what I was hoping for but not the worst makeup.
Hi Leslie,Let us know if you have any questions! We’re here to help! 😊
As it says it was flawless coverage and a perfect match for my skin color and tone
We're glad to have you as our customer and to see that you're enjoying Luminess products!
I loved the foundation, seemed to last all day. Just wasn't in the right shade for me! Extremely yellow on my skin.
Hi Zoey, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
The shade of foundation didn't match, and I didn't want the primer or eraser.
Hi McKall, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I had trouble picking the right color. Color is not really true to my skin tone. Will try again.
Hi Shelbey, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I had trouble picking the right color.
I just love use your make up products
Because the quality and price are good, because your make up make me feel very young even people tell me I look great.
I am recommending your products to all my families and friends
Thank you so much for be there for me
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I will try the products and I will
Let you know how it work for me
I love this produced absolutely! I screamed in wonder of how it matches my complexion perfectly and it doesn't require no extra effort to put on. I'm using Luminess for now on. I'm getting so many compliments from everyone. It looks natural on me, it covers my dark blemishes effortlessly.i just wanna keep buying more!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
The shade of the makeup that I chose was the wrong shade. I need to order a shade darker. How do I return the shade that I have?
Hi Sharleen, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊