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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Product works well, disappointed that the primer can came broken and had to fix it myself in order to use the product other than that so far really enjoying it!
I canceled the order the day I realized it was charged to my card.8 never received any product because it was cancelled now I've been charged a 2nd time and I need my funds returned
Hello! We've attempted to reach out to you but unfortunately don't have a phone number we can call. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
I love the make up and the coverage. It was beautiful and light on my face.
Thank you for taking the time to review our product! ❤️❤️❤️
Very nice product, perfect for my skin at my age 47, it does not settle in fine lines like other liquid foundation.
We are delighted to hear our product is working for you! 💟TY for sharing the Luminess LOVE! ❤️
I love the product, It was not a good match though. I just didn't want to take the time and send it back. That is just another hassle that I didn't want to deal with.
Hi Annette, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Very easy to appy, tried one side at a time
Very impressed on how natural and flawles
The results were I would highly recommed
Trying,saves time and looks beautiful
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
The product is light and applies smooth just a little darker than other mediums I have had.
Hello! All trials come with a 100% one-time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
Not happy at all with the coverage. Would not recommend.
Hi Susan, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Unfortunately, I had to return the product. Not a match for my complexion.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I'm really sorry to hear that! Could you please share your order details with me? Your phone number, email, address, and order ID would be super helpful. Once I have those, I'll do everything I can to assist you further! 😊
Great I just wanted to try it because I don't wear makeup
Thanks for leaving your review with us! We are so excited for you to start your Luminess journey!❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thank you for taking the time to review our product! ❤️❤️❤️
Love the sealant spray, I have nothing else to say. Thank you.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!💓
Hi Tovah, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It's a good product. Had a little problem with the color, but the company helped me with that. It makes your face feel so good. You control the coverage.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
The color match worked well for me and the primer works well with the foundation not settling into my pores and fine lines.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
We are so happy to hear you are loving your Luminess Products!❤️
Have to figure it out first. You all should really put in a get started instruction paper. We use half the make up learning the Breeze 2. Not all of us have time to UTube everything with working 2 jobs and trying to raise a family!
Hi Roni, Thank you for your feedback! All order come with an instruction manual and a QR code. We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
It goes on nice and smooth but doesn't stay on like it should.
Hi Kristen, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💗
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.