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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I went on-line to replace some spray on foundation that I particularly liked and couldn't find what I was looking for. I saw that the company was recommending the new spray cans and brush for applying foundation and I looked into it. I have only used it once and feel a little iffy about the product. The color looked yellow right after I applied it but with-in a short time seemed to go to the shade I was expecting. For me, the feeling of the foundation is heavier than it was using the smaller bottles. I haven't made up my mind yet as to whether I'll keep the product or return it. I also would have appreciated a suggestion as to the best way to clean the brush after use.
Loved it doesn't feel heavy when applying it would definitely recommend it
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Hi Kara, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I feel like the product was not what they showed about it
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
It's easy to use, feels like there's nothing on your face.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The person working customer service was so caring and understanding, he took care of my problem easily even though I was my fault. Thank you so much 💗
We love this feedback! Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
I was very pleased with my trial order of Luminess. It gave me a smooth not mad-up look.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Good coverage natural look I look good matter of fact really good
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
First time using an airbrush type makeup and I really didn't like it. It's tougher to use, is messier, and i really didn't see a difference. It didn't cover my blemishes. The ad where it shows someone using it to easily cover a tattoo is exaggerated. It doesn't cover nearly that well. I also didn't feel like the sealant did anything. I'm sticking with the cream. HOWEVER, the customer service is amazing
Hi Maria, We are so grateful to have customers like you and look forward to working with you again in the future! 😊
Thank you for taking the time to review our product! Let us know if you need anything throughout your Luminess journey! ❤️❤️❤️
Fast and easy. Truly love not feeling like you have heavy makeup on. Plus very natural! Would highly recommend
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💓
Thank you for leaving your review with us! Let us know how it turns out!❤️
The ordering process was fast and simple. I can't wait to try it.
Happy to hear you had such an easy experience! Let us know if you have any questions once you receive it! ❤️
I have been looking for a cover up that actually works and I found it. I am very happy with LUMINESS.
I will be a customer now, for life!
Thank You,
Marcene
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I didn't try it as yet just to match with my complexion
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
You have to be very precise with your answers, so you can get the correct match.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
The over experience was great I was transferred but the warm transfer definitely assisted with my needs
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Products came as described. Very nice color perfect. Very easy to apply
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Thank you for the try before you buy it's truly a life saver. Concealer is way too light and the foundation is too red and too dark
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback about the new spray-on foundation. It's normal for some adjustments when switching products. If you're uncertain about the color and texture or find they feel heavier, we understand. For cleaning the brush, we recommend gentle washing with mild soap and water. If you're still undecided, take your time. If you decide to return it, we have a hassle-free return policy. Your satisfaction is our priority, and we're here to help.