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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I appreciate the order arriving on time. I love the silky smooth texture of the product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I've used this once and it was OK. Never noticed a big difference on how my skin looked. Maybe I need to use more
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
This product surprise me it really leaves my skin looking really good and flawless!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Excited to use, thanks my order. One time order I hope.
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love this product my friends ask me about it and states it looks so good on my skin and want to try a product of there own.
We are so grateful to have customers like you and look forward to working with you again in the future! 😊
This took multiple layers to make me look somewhat airbrushed. Then it sat in my wrinkles because the primer did less than nothing. Save your money, don't buy this!
Hi Jennifer, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Haven't had the chance to try it yet, as soon as I get a chance I'll give it a try. It looks like a great product I hope it doesn't disappoint. I wish I could say more but there is no more I can say till I have tried it.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Coverage was great but the color it told me I was was wrong
I wish there was an option to switch out for the correct shade
Hi Breanne, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The experience has been great. The product is amazing as well. Can't think of anything else to say about it
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Broke my face out with pimples. I have very oily skin
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
Make work for you if so great. I thought i got the right color but didn't like the way it feel on my skin and I wanted more like makeup that you can't tell you have on makeup and to cover the sun burnt on my face.
It was a pleasure assisting you, and remember that our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
The color is to light for my skin and the coverage is not what I need. I would like to send this back but I am not sure how. The boxes were thrown away so I do not have them. If I have to pay for the items I received, that is fine but I do not want another order.
Hi Melinda, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The foundation bottle sprayer leaks. So after I spray it continues to run out the top all the time. Wastes what I paid for.
Hi Stephanie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Iv been trying to order another color. Site doesn't work
Hi Valentina, Thanks for leaving your review with us! If you are experiencing any technical difficulties with our app, we recommend making sure that your phone is updated to the latest software update and ensuring the app itself is updated as well. Sometimes apps wont work correctly if the phone is not updated, or if you have too many apps running in the background on the phone. Try those steps out, and let us know if you have any further errors - we are always here to help! (:
I haven 't been able to use it yet due to medical reasons!
Thank you for leaving your review with us! Let us know how it turns out once you have given it a try-we are here to help if you have any questions!❤️
Easy to order and arrived in time.
Like the fact that it sprays directly onto a brush to blend instead of directly on my face.
Thank you so much for taking the time to share your experience!💓
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our product! ❤️❤️❤️