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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It felt like I had a lot of makeup on. I never wear makeup and this did not feel natural
Every bit of how they explain it and is great for wearing outside and coverage is wonderful will definitely buy again
TYSM for sharing your experience! ❤️
I won't ever use this due to the color match was very orange and far from a match. I feel like I answered the questions accurately but it wasn't a color match
HI Sandra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I was charged a full amount and an extra item when I didn't make those changes myself. And the wrong color came
Hi Dana, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It's the wrong color. Sorry. So I'll be sending it back
Hi Annetta, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Was very good and completely real. My skin was very smooth and firmly. My daughter ask me what you do before you use the product, I said to her I just try the Luminees product. Thanks for thinking in person like me, wish to different type of skin.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Primer doesn't last and all day coverage doesn't hold up. Disappointed, will be returning.
Hi Lanita, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Okay I am satisfied with the product Like it am a fan
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I ordered the free trial.for only the foundation with brush, that would've been $49.00
They sent me 4 products and immediately charged my credit card for $97.00
I connected them and was only able to leave a message, which I never heard back from anyone. I sent them another message through their app, never heard back, today, on Mother's Day out of all days, I wake up to another $97.00 charged in my credit card. I work very hard, I do t have much left in my credit card, or to be making extra payments and going through this stressful situation
I will have to call Monday again, not knowing if I can actually speak to anyone, or I will have to close my credit card and report this as fraud. What a horrible experience and disappointment. Very sad.
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
Shade is a little too light for my tone but I do like the feel and look
Thank you so much for reviewing your experience and sharing the love! And remember you can always reach out to our Customer Service team for help with a Color Match! ❤ 🥰
It's the wrong match. It's super lighter than my completion. I'm going to return it
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I was not a fan of the shade, it's too greasy, and the transfer onto clothing is awful. I sent an email trying to get a return because I did the try before you buy and I've still not had anyone respond. I'll be calling customer service.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love it. The color is a perfect match and looks so natural
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I think I need to go one shade up. And the brush was leaving lots of bristles behind.
Hi Jennifer, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Works beautifully but I need a different shade. Would love to try one shade darker
Hi April, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I have oily skin and big pores so most makeup cakes in and looks off putting on me. This however really looked like my skin. You couldn't tell I had anything on but my skin looked much more even. I love It. And the try before you buy is awesome. I went one shade darker than they matched me and I'm glad that I did.
Thank you so much for reviewing your experience and sharing the love! ❤ 🥰
I love the spray in a bottle option offered by luminess! No fiddling with the machine, no cleaning! The hydrating primer is moisturizing and it smooths out bumps, the foundation spray is easy to use and the setting spray fixes most of the foundation. I do use a little flat q tip to put dab powder under my eyes so my eye makeup stays on. Also around the edges of my nose so it doesn't wear off during the day. I am so glad to be relinquished from cleaning the spray machine!
Thank you for taking the time to review our product! 💖
So far I am loving this foundation. It is easy to use and the coverage is spectacular without it looking like you have tons of make up caked on..
We are overjoyed to learn that you enjoy using your Luminess products.❤
Just don't think it was the right color it definitely was the wrong shade nice packaging though
Hi Chantel, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Roxanna, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💓