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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love LUMINESS airbrush spray makeup add am so excited to try this new product. Shipped fast, as always! Highly recommend their products! Will buy from them again!
I expected more from this set. After I applied the primer and the coverage, chunks started to fall off on my face. I didn't like the under-eye coverage either. Too thick and light.
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I like the product. I'm just uncertain about the color match. It seems like it's close just not right on or I'm doing something wrong. Just be sure of your of your color. I love the way it goes on with the brush. It's easy application. I set mine with a powder which I recommend. It looks flawless once you get the hang of it and perfect what works for you.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I haven't use it,looking forward to the experience for a brand new look
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I love the finish in my skin and its really good product.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love the product! Service is always wonderful, but I always receive a product I did not order and.that is frustrating
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Matched as close to my skin tone by taking your quiz!
The color i got is to dark how do i get the right color and return the item i have other than that i love it
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I'm having trouble with coverage over white scars near my ears and jawline. I'm not sure how to use the heavier makeup with or without airbrush.
Hi Kimberlei, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, spray foundation, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information via email - let us know if you have any more questions, we are here to help! (:
Okay so far and looking forward to the product.
I've received my order a few day's ago, and used it twice. I'm loving the flawless look, and im definitely looking forward to purchasing again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love it. It definitely makes my skin feel and look as if there is absolutely no makeup on my face. Easy to remove as well I don't have to scrub my face for an excessive amount of time to remove the makeup. The primer also hydrates my skin.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
I followed the instructions and the coverage was fine but the color as I added more did not match my skin color.
Hi Ariel, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The customer service was excellent, and the representatives were extremely knowledgeable, thorough, patient, and helpful. The product is lightweight and sheer to the touch, so it feels like you have nothing on your face. It provides a glowing appearance while covering uneven tones on the face.
We are so happy to hear you are loving your Luminess Products!❤️ This warms our hearts! Thank you for being the best part of Luminess! 🥰
Wish it wasn't so heavy feeling. The brush is amazing feeling haven't used the eraser yet. Primer feels weird putting it on wish it was lighter.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Please do not continue to charge me. I do not want any more products
Hi Kimberly, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Allergic reaction to the foundation - cannot use this product
Hi Michele, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Used once and it was great, can't wait to wear again. Work in a place that uses masks all day and don't wear at work due to make up going on inside of mask.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Color not matching disappointed that the color did not match
Hello! All trials come with a 100% one time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
It maybe a shade too dark for me and it has a lot of transfer.
Hi Christina, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match and to get tip for the spray foundation -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️