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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I have not received my order yet Danielle took my money out of the account for me to try it
I have always had a hard time with makeup until I found this product …I'm so happy
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Shipping was fine I did not expect spray makeup its just ok I will not re order
Thanks so much for leaving your review with us! ❤️
I have very sensitive yet dry skin wuth a few blemishes. Now dealing with sweating from having extensive hot flashes. I was just looking for a nice light, gentle yet covering product. I saw so many videos and the offer to try for minimal cost. I had to finally give it a shot! I am a week in. Perfect natural coverage! Color practically spot on. May try 1 shade darker. I am not sure how I feel about the primer however. And it's application.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Hey Lisa! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Really like this product. Looks natural and healthy. Will definitely recommend to friends.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I really wanted to like this product, so I took the quiz and they gave me a shade ordered it and when it came it was 3 shades off!
All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match - you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
So far the experience has been good. We will see after the trial period
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Tried and does NOT look good on my skin. Streaking and the color wasn't right for me either.
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I want refund because the color very different for md
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Not expecting 100 after trial definitely not worth the price
Hello! We've attempted to reach out to you, but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
I enjoyed how the slowness is going on on your face. The foundation is really like I love it for the summertime but like I said that in the first paragraph above y'all, I think I picked the wrong color foundation.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I called because I wanted to return my kit and get another color. The color did not match and I wanted a different one. I knew it was just one color lighter but customer service said I needed to speak to a beauty specialist. I was on hold forever and hung up.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I was a bit hesitant because I'm 63 without perfect skin, but you'd never know! My face and neck appear flawless which is a big confidence booster! Found my shade first order and ordered something s little darker for my summer tan skin and I love it!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have never worn foundation, just a bit of concealer but this is so lightweight it doesn't feel like I have any makeup on at all and coverage is perfect! My skin also feels so moisturized. Love it!
I love it. It's a little expensive for me, but it's easy to apply, looks natural. Love love it!
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I have used these products in the past. So I am going to try this now as I start another chapter in my new journey.
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
I have used these products in the past. So I am going to try this now as I start another chapter in my life journies.
This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I like the new airbrush I bought it on sale but when I checked out it was the full price I contacted customer service and was told I would be getting the difference back to date I have not seen the credit
It makes me glow, I really love this product, I will buy again.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Customer service is very helpful in making the right decision
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Rebecca! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️