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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy to apply and looks great. Videos are available to teach you different applications and great tips to get the look you are looking for.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Great! I like the try before buy. I love your product! I would get a lighter shade. Love
TYSM for sharing your experience! ❤️
I just received my second attempt to match the foundation for my face and it is not right, it is either too orange, or too light.
Please cancel my subscription trial as I am not impressed with what the advertising states and the product received.
Hey Darlene! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The way it goes on is not how it looks on the advertisement but overall it's an on product.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Great website. Easy shopping experience. Would highly recommend.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I will not use any other makeup but Luminess I love the way that it feels on my skin.
TYSM for sharing your experience! ❤️
I enjoy the smooth and even finish. I have sensative skin and it didn't cause any breakouts. I will certainly purchase more.
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤️ 🥰
I did receive the foundation but am getting a replacement as the color was too yellow for my skin. I am still learning how to apply so we will see what happens when I get the new color.
Thank you so much for having reached out to get help with your Color Match! We're super excited to see how you love it with the correct shade!
I was charged full price upfront...when I thought I'd get a trial price... Besides this I love the foundation it'll be the only foundation I use moving forward.
Hey! We would love to investigate your feedback further! Please check your inbox for a DM from us! 💌
I really like the kit that was sent and the product is amazing I can hardly tell I have it on but it covers well
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I live this product and felt a little skeptical about the product and quality. Turns out that the product is exactly 👍🏼 what I needed.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I love the application. But the color is too light for me
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I ordered to light, beside my face tingled when I applied foundation….however thanks
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Got the order late, you charged me in full for the order before I received it. I would never do this again
Hey Lauren! It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I didn't like how it looked on my mothers face, forgot to cancel on the same day my trail ended they didn't wanted to give me my refund like your items are full I don't need them.
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Great product however the color is off. Hard to find a number
Hi! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
No es mi tono y no cubre en general no es lo que esperaba ni lo que promocionan
¡Fue un placer atenderte! ¡Estamos muy contentos de haber podido atenderte! Háganos saber si necesita algo más, ¡nos encanta hacer felices a nuestros clientes!❤️
First the free trial isn't free they charges your card for 74.00 plus free shipping trial then when I complain they gave me a refund and told me I would still be receiving the shipment, shipment came and it's the total opposite of my face foundation. It had grey tint in it and white which made me look like friggin clown.
We are well aware that when ordering cosmetics online, you can never be 100% sure until you try it on if it's for you, big part of why we offer it on a Try Before You Buy basis in the first place! But to take that a step further, we also include a 100% Color Match Guarantee to make sure you can try something else out without having to do a whole return and reorder process!😉
I have tried many many foundations doing a color match test. I have hereditary dark spots, which are only made worse by the sun. So when I saw your ad over and over and over again I decided to take the test. I was definitely skeptical being that it was an air brush application which I meant would go on in a light fashion. To my surprise it not only covered my dark spots with one application it also was the BEST match to my own skin tone! I even put the before and after on my FB page and had friends agree it was perfect! I don't wear makeup daily but when I do I feel prettier when I have my whole "face" on. Lol
This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️