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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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So far I like the application. The application brush is great. The color is okay I might need to tweak it some. I have only used it twice. I will leave a better review in the near future.
Hi Sonya! We have been recently trying to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I received my Luminess quickly. I love the spray and the way it feels on my skin. However, my color is way to dark for me and I well not be able to use it. I'm not sure if I was sent the wrong color or if I ordered the wrong color. Either money wasted.
Hey Donna!
We came across your review and would love to further investigate this so we can resolve this matter and get you taken care of! It looks like were unable to locate your account with us. Could you please provide us with a good contact number and email address associated with the account?
We look forward to hearing back from you soon!
The product arrived in a timely manner and I was excited to receive My only disappointment is that the instructions were a bit vague for some was who hasn't worn make-up in a while. The coverage is good and I love the brushes, just not sure which end is for application and which is for blending. Guess I'll figure it out
Thanks for leaving your feedback with us! Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981
Wish I had more coverage but it does feel good on skin. Jury is still out whether I will order again.
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
It's a perfect match! Very light and good with my skin even tho I have very sensitive skin
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It is really nice product and it doesn't take over to line up your face it's smooth and looks natural
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Not good. Never received order. Took my money in a link of an eye. Now you send me survey on a product I never received. I feel its just another online scam.
Hello! Thanks for leaving your feedback with us! You may be referring to the upgrades we offer our customers during checkout and on our website! Some products can be upgraded - such as the trial systems - that may fit more towards your needs depending on your makeup routine - and would hate for these to go unnoticed! However, these additions are totally optional! ❤️
The brush seems very cheap and kinda scratchy, the foundation is ok and is the right color but doesn't blend well
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
I received the product on time, and it is amazing. I love the makeup and it matches my face perfectly.
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
It was easy to order, prompt communication came to keep me abreast of my order and delivery was quick.
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
Great! Products and customer service are outstanding. What else can i say?
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The first color foundation I ordered was not the right color for me. I called customer service and they had a new color shipped out the same day, no questions asked. Well definitely purchase m more products from them.
The overall experience is good but the shade does not match it was too dark
Hey Georgina!
We recently tried to call you, but were unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
I finally found a foundation that works. It covers my dark spots and is very light weight on my face. It's so easy to apply and with no fuss I'm done and out the door to start my day.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It took longer than I expected to get here. I needed it for a trip. The overall experience was OK.
TYSM for sharing your experience! ❤️
I have "mature" skin, so I didn't want to spray liquid make up into the wrinkles... not to mention having to prepare the ingredients. I returned the unopened package. I actually ordered in error.
Thanks.
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
This is like no other foundation I have used. The color match my skin perfectly. I love the coverage of this product. I have a flawless look.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
It is just as in the videos. I will never change this product for anything else
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
This stuff does not cover like they show on commercials. It will not cover dark spots unless you fill it up 4 or 5 times. The amount is ridiculous because it just makes you need to order more product. One of the worst things I've ever bought!
Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts at (800)416-9981.
Love this makeup. I spray on their brush to apply. The makeup is great and the brushes are awesome! I'm 65 and it works well with my wrinkles. Lol. I've ordered more than once.
Now… the small bottle of concealer was not great. Even after shaking it up it was very watery and thin. Didn't cover anything up. Won't order that again. Hooked on the makeup though
TYSM for sharing your experience! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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You’re going to love it, remember, practice always makes perfect! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰