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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This is not make up it makes me look dead want to return the product please send information on how to return
Good product not for me. Purchase and try for yourself. I have very sensitive skin- perhaps it will work better in the winter time
Thank you so much for reviewing your experience!
I did not like the product. It did not cover my face and I will be returning the product.
Hi Stacey, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I never got it it was not delivered I don't know where. Yes t went sorry I can't give a review
Hi Constance, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
My face is mix, and I used but was to oily!
And the color was to dark!maybe if I used different colors
Hi Soledad, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It goes on the skin so smoothly! I will definitely get this in the winter too when I'm pale hahaha
TYSM for sharing your experience! ❤️
I had never used a spray makeup before and Iam 72yrs old. I open the can and sprayed my face. I never laughed so hard as the makeup was in my hair and ears,etc. I told my 16yr granddaughter and she said "grammy you are suppose to spray it on the brush". She also had a good laugh.
We really appreciate you taking the time to share your experience with us.💖
Order came quicker than expected. I love to receive packages sooner rather than later
Thank you for the wonderful review!
Love the clear color brush after applying the foundation to my skin
Thank you so much for taking the time to share your experience!
I don't want to continue with a subscription. I will pay the remaining balance of what I owe but please cancel any further orders please
This make up is amazing and now my new foundation. I don't know how to go to the site again, it just popped up on my news feed but found you on Amazon 😀. The make up doesn't even look like you're wearing make up and makes a non experience user look experienced. The one Facebook buy I'm happy that I bought. It's so light felt and blends in so well. Thank you times a million. To those who are unexpected like me, this make up will make you look like you went to school and have a degree 😆
Hi Carla, we are so grateful to have customers like you and look forward to working with you again in the future! 😊 https://www.luminesscosmetics.com
Ordering is easy, and the products are easy to use as well. From the facial products to the brushes and the mesh cosmetic bags
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Did not like it -looked terrible. Returned it. Never again.
Hi Carol, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The fisrt order I received was not the right color. I went on line and set a message
To Luminess and they sent me out a replacement (new color) right away and
It is the perfect match.
Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Hi Robin, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Absolutely love this makeup. Lightweight but still great coverage and lasts through the hot summer days without feeling heavy and running!
We are so happy to hear you are loving your Luminess Products!❤️
Fast delivery and seems easy to use with great coverage after one application.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💖
I have HUGE PORES AND SUPER OILY SKIN. I was hopeful bc this product says it's sweat proof. Ummmm…. NOooo
I received on a Saturday and have used it 2 times giving it a chance. Not only does it not cover, but it makes me look like an orange impala limps. All my pores come through and it makes me even more oily in less than 3 hours plus it smears off. I will be asking for my money back and returning this product. For a company that says they've been around for 20plus years they need to not claim to be sweat proof for all types skin. That's false advertisement.
Hi Elizabeth, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
It was just as easy as advertised to apply. I see a lot fine lines around my eyes in comparison to other foundations I have used. It is long wearing and feels very light. I am impressed!
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊
My experience was fun watching my color being matched via the internet
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💗
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathleen, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️