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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The color (fair) was a little dark for me, Yes, I'm very fair skinned. She loves this stuff! The coverage is amazing and it looks flawless on her. You have repeat customers!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
HORRIBLE. THEN YESTERDAY RECEIVED WHAT I TRIED TO ORDER IN THE FIRST PLACE AND MY CREDIT CARD WAS CHARGED. HORRIBLE SERVICE
Hi Mary, we would love to be able to assist with your inquiry, we tried reaching out to you but were unsuccessful. We're looking to hear from you shortly.
The primer isn't my favorite. It has a weird smell and don't see a it helps but the foundation I like is a Lil messy as spraying the brush get particles every where.
The coverage is great though. And would be better if I knew what I was doing 😆
Hi Sherry, thanks for the positive review. Our goal is to make sure that using our products is successful for you. Not only that, but we have two ways to help you, experts available to answer your questions, train you, and show you techniques to make your experience better. You may go Live on Facebook with Heather https://www.facebook.com/groups/luminesslive and/or you may contact our Beauty Experts to help with all your coverage needs.
Tried it one time. Goes on easy...easy to blend...does exactly what it's supposed to do.flawlessly!
Hi Stacy, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I need to return my items during the trial period. I dont liek the product, it's too cakey once you get coverage It's too light, wrong color as well.
Hi Tracy, we would love to assist you further. We were unable to reach out to you and are looking forward to hearing more from you.
I experience was adequate. Everything went well. I got my product and I am now trying it out.
Hi JL, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
OMG! I'm so excited to share that this is such a nice combination of smooth, light weight, and goddess my huge pores!
It makes us happy to know that we were able to help you achieve your make-up goals! 💗💗
When i decided to try this product it was an offer to "try before you buy". Upon receiving item i ordered, 3 additional items were sent. (Which i did NOT order). This is not good business practice. Adding unwanted items to my order is underhanded and sneaky. Nit to mention, i was billed for all items sent before having opportunity to try the item i ordered. Will be returning ALL. Not good business practice.
Hey Anne, we would love to assist you further. We were unable to reach out to you and we are looking forward to hearing more from you.
I received my order but the product broke out my skin pretty bad. I am unable to wear it and need to return it.
Please let me know how to do so.
Hi Tammy, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
The color I matched with is just a little too light but close enough with contouring. I love the coverage!
Hi Beverly, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
It is a light weight make up and it looks so natural on my skin and to see how easy it was to match up online. So convenience is everything.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
I give it a 5- the product smells weird& makes a huge mess when spraying it. Overall it's the smell that I Do Not Like! I will be either sending it back if possible or giving away
Hi Shannon, Our product is made with active skincare ingredients to hydrate and replenish your skins health while applying your makeup Hydrolyzed Silk,Hyaluronic Acid and Aloe.We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush!
I love the primer and the foundation, the setting powder is too yellow for my skin tone. I'd like to try a neutral tone sample. I am loving the coverage
Hi Catherine, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Great product and color looks amazing! Love the way my skin looks and feels after application.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
This makeup has great coverage. Goes on smooth. It lasted all day long it was still good at 10 that night. Thanks for letting me try it before I buy it. Makes me feel awesome.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
I do not want auto delivery, as I don't use makeup everyday. Cancel my subscription, please!
Hi Kierra, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Need to know what to apply first. The primer or just the foundation. Need more instructions
Hi Donnise, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💗
I've used it and it feels oily to me like I don't want to touch my face and it will come off real easy
Hi Tracy, Our Airbrush Spray foundation is not made to provide an oily look.We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💓
I absolutely love this product perfectly matches my skin tone
We are so happy to hear you are loving your Luminess Products!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊