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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I don't think I am going to be ordering anything from this place anymore and I also let my friends and family know about this.
I FELT LIKE IT WAS NO DIFFERENT THAN ANY OTHER FOUNDATION I ALSO THINK THAT THERES ALOT THAT GOES TO WAIST SPAYING ON TO A BRUSH AND IT TOOK ALOT TO COVER IN 1 APPLICATION
Hey Renee, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
It was a good experience over all. Ver y satisfied with the excellent color match
Hi L, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The experience was good. I would recommend luminess to friends and family.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Good but the product doesn't match my skin color so I need to refund it
Hi there Ndoh, thanks for accepting the free color match. I do hope that it works out for you. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon.
I haven't yet used the product. Will come back for review once I have reviewed.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us.
It blends with my skin well but it's not covering my dark spots
Hi Kelley, thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us.
If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon.
Needed to return as wasn't satisfied and that did not occur before being charged. Only want your funds.
Hi there Vanessa, we're glad to assist. And your refund has been processed. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon.
I love the foundation spray it covers me so good I don't want to go back it's smooth and silky
Hi Katrina, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I got better coverage from physicians formula for a fraction of the price. I have sent it back to you.
Hey Nicole, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Hi Judy, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The color didn't match my skin tone when I took the skin test to determine my skin tone but when I received the product I didn't like it it was to dark probably need a little lighter one and the set and spray was not what I expected either if you touch your face the makeup comes off.
Hey Monique, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Bought the wrong shade, but customer service was very helpful in helping me pick the correct color with easy
Hey Shameca, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
On nene 25, I requested to cancel my subscription. The representative said that it would be two days before I would receive my return label. This is day three & no evidence of a label in which I know it can be done within 24 hours or less. I want the subscription cancelled effective 06/25.
Hi Gladys, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I got so many emails and text messages before I ever got my first order.
Hi Carol, We ususally send emails out for our customers to not miss out on new products we come out with or products that are back in stock! Receiving promotional emails is totally optional and can be unsubscribed anytime! 😊
We are delighted to hear our product is working for you! 💟
Didn't know very much about the product except for when I seen on Facebook made a very detailed information about the products with him very interested I love the 14-day free trial but unfortunately I'm going to have to return it because of the $46 payment then I cannot make it one time if I could make installments then it would be different but I can't afford to keep this product even though I think it's wonderful
Hi Amber, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
Don't like the spray can and I don't like the way it goes on. Need to send back
Hi Marjorie, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Wonderful and fast and I love the product it matches my skin color and I would order again once I'm low
Thank you for the wonderful review!
My experience was good the product was good I told others about the product
Thank you for taking the time to review our product! ❤️❤️❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Adrenia, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.