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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Really pleased with the product and the matching of the color.
It's easy to put on and use! I've used it multiple times since ordering it and I love it! You can apply it more than once and it doesn't leave an oily or caked residue on your skin!
TYSM for sharing the Luminess LOVE! ❤️❤️❤️
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Happy with my choice of color shade and how it applies. It has a great feel, but it does not stay on all day. Must be reapplied!
Hi Pamela, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I love it! It goes on smooth and covers well. I would recommend to others.
Hi Beulah, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Ive seen luminous on tv, on my cell, and peoples has talked about it... but after hearing a very close friend of mine tell me how weightless it feels in her face. How it smothing covers her lines and wrinkles without looking caked up... she.talked me into it. So i see this add in fb. Said try before u buy... welll i was siked, so i said why not. But in the end...I never received my product...I was really looking forward to trying it out then I got disappointed... never got to try it. Now I'm skeptical about "trying before I buy". I don't want to waist my money for nothing. So no im not to satisfied with yall..
Hey Stacy, we love to assist you further with any inquiries or concerns. We were unable to reach out and are looking forward to hearing more from you.
Update the customer service was excellent and they took care of my issue love that! And gave me a freebie for my inconvenience! 5 stars for the representative who took care of my issue
Hi Monique, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
Everything was wonderful. Fast delivery, great match, love the quality of the foundation. Overall I would recommend ordering through this service!
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
Amazing, love it all around and will continue to use it and tell my friends.
This warms our hearts! Thank you for being the best part of Luminess! 🥰
Fast and easiest seemed like I can't wait to try I hope it customer service when I called was very good's real light on my face not heavy feeling I can't wait to try
We are so excited for you! Let us know if you have any questions once you receive it! ❤️
I had such bad experiences with other companies. Hope this won't be the same. Unfortunately all the hype and delivery
Hi Caroline, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I had such bad experiences with other companies. Hope this won't be the same
You see the commercials before & after and wonder would that work for me? I've been excited since the day I ordered it. After a slight initial hiccup in ordering ( which luminess corrected immediately) I have been on a slow start playing around with colors and the air brush. I ordered 2 colors although I think I will exchange one of them-makes an orangish glow, and I'm learning more every day. It is the lightest makeup I've ever tried and it lasts all day.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It's a good foundation, it doesn't really look airbrushed. But it covers good.
Hi Alicia, happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
The color was a little off but overall a good product.
Perhaps i could get a sample of the next shade darker
Hi Peg, we tried contacting you to help with your query, but we were unable to do so. Looking forward to hearing from you shortly.
I ordered a new air hose. Waited 3 weeks for it to arrive. When it didnt arrive, I called. Response was " oh that is out of stock and we don't know when we can ship it. We do have a pink hose if you don't mind the color." Why did you not tell me when I ordered, or at least email me when you discovered I ordered something out of stock instead of telling me it would arrive in 5 to 7 days.
Good afternoon I love the products with the company, it is wonderful and amazing. Now please do not send anymore at this time. I would like to discontinue orders being shipped. Thanks so much Tammy
Hi Tammy, we are so happy to hear you are loving your Luminess Products!❤️
Wonderful try before you buy! The Setz powder made my face look amazing and felt so soft! I did not look like I was 60 and that pleased me and gave me so much confidence! If you want a flawless look, or to to cover up age spots, fine lines, scars or any embarrassing marks please use the try before you buy Luminess brush with the Primer and Foundation! Luminess also includes the Setz powder for you to try. And if the foundation is not correct Luminess will help you find the right color for you! I love it
Hi Jennifer, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
TYSM for sharing your experience! ❤️
Received my package a little earlier than I expected. Today was my first actually trying it and the shade was perfect. I am in love!
Thanks Eleanor! Sounds like a complete, delightful experience!
I have been using the items and unfortunately I don't feel any difference from before.
Let us know if you have any questions! We’re here to help! 😊
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️