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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Love the product definitely has given me an ego booster. So easy to apply and very flawless looking
I thought i was getting spray on face makeup not onto brushes. Spraying onto brushes made a messy residue an my makeup area. Would like to return.
Hi Janice, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I picked out a shade that was not good for me, and I called customer service. They were very kind and helped me. Choose the best color, which was an amazing match! Thank you!
Thank you for this feedback and for being a valued customer! 😊
It was good. Didn't know that there would be several items to decline before I got to what I wanted to order.
It was real easy to order and a suicidal delivery. Only problem I had was signing into the app.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Hey Terri, we would love to assist you further and are looking forward to hearing more from you.
I have three emails saying they hs e tried to reach me but been unable. Funny I haven't missed any phone calls. I did just reply to an emailed, so maybe we will connect f.
Hey Holly, we would love to assist you further and are looking forward to hearing more from you.
Color was wrong. Had an allergic reaction and had to immediately remove. I contacted company by chat to remove any further shipments. Was told it would be $54 to keep the first items.
Hey Angela, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I love this airbrush makeup! I received the perfect match for my fair skin. It stays on even when you're sweating!
Hi Jill, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I ordered the Luminess foundation and when it arrived, it was too dark. I emailed the company and the situation was resolved quickly and without an issue. They sent me the correct foundation and it is wonderful!
Hi Nery, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It makes my skin very dry nd i dont like the smell of that overall experience was not so good
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back
I love how easy it is to use and the colors are so great. The only thing better would be the chat and instagram people should know how to answer questions..
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
This makeup is awesome. It makes my face look so smooth. I did not use concealer. That's a bit much for me. It covers all blemishes. I shared some with my sister and she will be ordering also. This is actually my second time ordering. I still have plenty in my first order, however I didn't want to run out😆. This makeup is a must have. Don't take my word for it, try it for yourself.
Thank you for this feedback and for being a valued customer! 😊
My first color match was a little off. I reached out to see if I could exchange my original order to try another shade & they immediately shipped a new shade out, no problem! Excellent customer service.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Too dark, too orange
I don't know what else to say! I put it on with brush. Looked very orangey. Did not do what ad showed at all. I guess I could try a different color. I did do he questionnaire to try to get the right color, but that didn't work out great.
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back.
I was skeptical but I am a believer. I simply love it! The foundation covers up imperfection but it still feels very light on the skin. Customer service is outstanding!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Hey Karla, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
What I love. I'm not a makeup person and it looks so natural. When I put it on it doesn't feel cakey. It feels good on my skin and it looks good on me. I am 49 years old and I love it and I never wear makeup until now. Thank you
Hi Vanessa, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Saw advertisement on Facebook and decided to give it a try. I ordered shade 90 which is light tan however, after trying it it was a little bit too light so I call customer service to exchange to color 100 with no problems. Received my exchange within 5 days. Tried it as soon as I got it and its the perfect shade. Love it 😍🥰
Hi Donna, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Haven't used It yet - tried color and match seems good plus it got here super fast.
Hi Cathy, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The color that was sent to me was way too orange. The return process was easy though. Very helpful.
Hey Amanda, we were unable to reach out and are looking forward to hearing more from you.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our goal is to exceed your expectations and we are ecstatic that we met that mark! 😊