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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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U guys took money of my credit card without my knowing so give me my money back
I needed a shade darker. Other then that, it was easy to use and to apply. Coverage is awesome and looks natural.
Hi Steffanie, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Easy to apply. Stays on great. Last a long time during sweating with my job.
Thanks so much for leaving your review with us and sharing the Luminess LOVE!
I have tried so many foundations and had almost given up. This foundation though is PERFECT! It's light and airy on my skin. It leaves my face feeling soft and smooth. The color match was spot on and that never happen! I HIGHLY recommend this product!
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
I want to send it back. Very cakey. It was off color a d definitely not worth the money that will be charged for the product
Hi Corina, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
She was very professional and helpful. Took care of my needs.
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊
Shopping site easy. But I don't like the make-up to much...takes a lot
Hi Tina, The best thing about our Spray foundation is that you can build the coverage to your liking. Whether you want a natural finish, or a full coverage finish - our foundation does it all. We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💓
I love this product so much that I will continue to get frustrated ordering it. I don't know if there is more than one site or what happened, but it was super frustrating and I felt like I was going in circles trying to order replacements for my products, but hey, when you find what works for you to do what you have to.
Hi Tiana, Thanks for leaving your feedback with us! Our website is designed to provide an easy navigation when looking at our products and special deals we are offering! We have many ways to find the products you are looking for such as the tool bar shown at the top right of the website or by clicking the icons available that are categorized by the makeup type. Let us know if you have any questions! We are here to help! (:
Does not cover my blemishes. Does not flow consistently. I have good luck applying with a brush and that is how I use the product.
Hi Shirley, We have the perfect solution for you! We have available makeup artists here who can guide you on how to use the system, makeup, caring for your device, color matches, and many more tips and tricks! We sent you a link going over our makeup artists information facebook.com/groups/luminesslive - let us know if you have any more questions, we are here to help! (:
Super flawless in my skin, my skin felt smooth, make up stayed where I wanted. It was gorgeous.
We're glad to have you as our customer and to see that you're enjoying Luminess products! 💓
This product is being sold as a "full coverage" makeup. The IG advertising shows it covering up a tattoo in one application. I put 3 applications on, probably half the bottle, and my skin was fully covered but my tattoo was completely visible. This product DOES NOT cover tattoos. DO NOT buy this if that is your intention.
Hi Michelle, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I couldn't imagine to get the right product on time.I placed my order and the shipping was free!Wonderful
We really appreciate you taking the time to share your experience with us.💖
I followed the directions on the process. After applying all my skincare products (vit c/moisturizer/sunblock) I did the primer. From the brush to my face then the foundation., from the brush to my face. Very light coverage and I guess the shade was right for me. Then I finished it wd my powder and rest of my make up. After 1-2hrs my face was already shiny. I use the oil blottting film. Make up still there. But when I start sweating, I show properties so I'm out in the field, once I start sweating the make up goes with my sweat. I see my sweat with color. Not clear, it's like milk. So it means it's the make up coming off my face. But if I don't sweat and just seat in the office with air conditioner on, my face is fine. Still with some shine after 2hours.
Hi Catherine, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!
Not sure exactly when it was delivered But I received it.shade is a little darker than I expected still wearable. I will wear less & will continue shopping with luminous until I have the collection I need thanks
Hi Kenya, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Ordering was easy & arrived quickly. I'm not usually one to order makeup but I've been looking for a light full coverage. This is it! I'm impressed with the foundation & brush. I will definitely order again!
Thank you so much for taking the time to share your experience!💓
Easy to use for the foundation with the brush, but not that good for the primer.
Coverage is good but color looks pale on me and texture is a little thick, fine line is still there and also feel try.
Hi Tammy, We are committed to helping you find the success of using our products! We recommend consulting with our makeup artist to ensure the correct application process is made when it comes to airbrushing.We sent you a link via email -Let us know if you have any questions, we are here to help!💗
I'm still in the first stage. Waiting to se how it affects my very pale skin. Hopefully it will work well.
Thank you for leaving your review with us!💓
This is nice foundation and goes on nicely. I will recommend to my friends.
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!
I am very happy to be your customer. You are very professional and your product is the best. The items arrived on time. You answered my concerns and fixed it. Thank you very much! I don't have words to express how wonderful your company is.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.💖
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback! We work so hard to exceed our customers’ expectations and happy to hear that we hit the mark for you! 😊