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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I ordered a starter or test product for $19.00 as the ad said. Instead I received over $100.00 in your product which I did not order. I contacted customer service and you cut the price to $40 some dollars. Really don't like business like this, but thank you for your concern for my complaint.
This product is amazing I would recommend it to every women who wants to look beautiful smooth looking skin
Hi Michelle, we are so happy to hear you are loving your Luminess Products!❤️
To me, the color matching is a little off. I went very very closely with my matching and the foundation was way to light, almost a while.
Thank you for this feedback and for being a valued customer! 😊
So much better than the other makeup company I was trying!
We're glad to have you as our customer and to see that you're enjoying Luminess products!
I received my order on July 10 call you all because I am told I need to call you all on July 21 for a return slip but you all are not open on a Sunday.Second you all try taking $68.00 out my account on July 11 which I had no knowledge off.If I got my order on July 10 that's not allowing me 14 days to try it and ship it back. I'm very disappointed with the service
Hi Carolyn, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I love this make up and my orders always come in a timely manner
Thank you so much for your kind words!
I am very pleased with this makeup, I will buy this product again!
I love the product but really struggled to get the correct shade. That has been fixed. Thank you!
Thank you for this feedback and for being a valued customer! 😊
Just received my order Friday 7/12/24.Haven't used it yet sorry.
Thank you for leaving your review with us! Let us know how it turns out!❤️
Bought the full coverage on sale and a few other discounted items but haven't tried them yet but I'm excited to when I get a chance. It's to hot to wear makeup right now..
Thank you for leaving your review with us! Let us know how it turns out!❤️
I am presently surprised at how much this product worked for me I need on a hunt for make up that worked with dry skin. I'm chronically ill and my skin is more then dry any foundation i have tried u can see my dryness it's not worth putting on. This doesn't show it at all. I'm in love w the primer m foundation. And the company.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Hi there I had no problem with the delivery but I'm not going to keep the products when I read what they're made of none of this is safe I've had breast cancer the fact that I see endings of products chemicals within this not going to be able to use it at all so I have to call customer service and get a refund Etc and just send it back
Hi Mary, It was a pleasure assisting you! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
First foundation didn't match with my skin tone. I contact the company a they sent me another to try. I don't particularly think that I am satisfied. I used the foundation this morning along with the setting powder didn't like the finish look after using the setting powder so I will like to return that product. I will mixed the 100 with 120 to see if I really achieve my true match so there I will let you know in the future via telephone call.
Hi Jasmain, It was a pleasure assisting you today! We are so happy we were able to get you taken care of! Please let us know if you need anything else, we love making our customers happy!❤️
I was really excited about this makeup and I wanted to love it, but it's just okay for me after trying. Application is easy, but coverage wise, for me, I wasn't overly impressed and the shade match wasn't as close as I had hoped. Like I said, decent product overall, just not something I'll continue using.
Let us know if you have any questions! We’re here to help! 😊
It was supposed to be on a special. And you ended up charging me $80 altogether. The product is just OK. Coverage is not as good as I asked for.
Hi Cynthia! We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I love it, it feels nice on my skin, it's not greasy and the skin looks really smooth and beautiful
Thanks so much for leaving your feedback with us! So happy to hear you have had a positive experience!💕
Some of the product would spray elsewhere. Foundation went on well, color matched but after some time it made me look red.
Hi Oriel, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
No coverage as promised
Sent me a wrong colour
Primer Stinks like petrol
Too much work to return
Not as smooth as sold
Hi Parvathi, was a pleasure assisting you today! Please let us know if we can further assist with anything-we are here to help!❤️
I absolutely love all of the products. They have excellent coverage, no oil build up, and no additional break outs.
We are so happy to hear you are loving your Luminess Products!❤️
The primer is wonderful and smooth. I think I would like the foundation once I get the correct color.
Hi Annetta, All trials come with a 100% one time color match guarantee and are excited to help you find the ideal color match for you! 😍 We recommend consulting with our Beauty experts for an exact color match -you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
Light weight and easy to apply. Still getting used to it. Didn't like the makeup remover.
TYSM for sharing your experience! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jane, we would love to assist you further with any inquiries or concerns you may have and are looking forward to hearing more from you.