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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The application did not match my tone and it broke my face out.
When I first put it on it looked ok, Next morning put it on and the makeup was very dark.
Hello! All trials come with a 100% one-time color match guarantee in case the original shade ordered is not a match. We recommend consulting with our Beauty experts for an exact color match you may contact them at 800-416-9981. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST. 😊
You’re going to love it! Let us know if you have any questions about shade matching, application, cleaning, etc. We’re here for you! 🥰
Primer has a chemical smell. Foundation way too orange for me. Fair skin is more porcelain. Also, even with sealant, doesn't stay put.
Hello Lori. We have made attempts to contact you regarding your account. Please call us back at 888-424-7623 to complete the cancellation process. Thank you, and we hope to assist you soon.
I ordered it online and it was here within a few days. Can't ask for anything better
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The color matched great but looked like I had 10 layers on my face. Thinking I used too much I washed it off and tried again. This time only spraying 1 time quickly, again my face looked like I caked on 10 layers.
I called to get my money back, per the 30 day trial period and I was only a wk into that from the time I ordered. The lady was trying to make me keep the makeup and she wanted to keep my money. I told her numerous times, the makeup did not work for me and I wanted to send it back and get my money back. After 3 times of her trying to keep my money, I got mad and said that they advertise to try the product and if not happy, a full refund would be issued and I asked to speak to a manager 2 times, and finally the upset woman said fine, and I would get my money back within 3 days. Hoping she did in fact refund me. Not a good experience at all!
At first I didn't like it.I put to much on.After I start using a little.Its a difference..
It was a pleasure speaking with you and assisting you with your account. Please feel free to call our customer service team if further assistance is needed at 888-793-7474! 😀
Told me to wait another 48 hrs, if it didn't come to call them. I'm still waiting.
Hey Wanda, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
The update received helped to understand that my deadline for acceptance or return didn't go into effect until I physically received it. That was very useful.
Hey Joyce, we would love to assist you with any inquiries or concerns. We look forward to hearing more from you.
The products are great very glorious my skin very well very well when I apply
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
I like it so much. I would like to order again. It makes me look way more younger then I thought. Thank you so much for introducing this item to me.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
When I used this product it didn't match my skin tone and it looked really powdery, I was not happy with this product at all
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Please give us a call back.
I love the airbrush feel and look. It is easy to use. I just for life of me can't get
The right colors. I think they may be to dark!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
The make up stings my skin. I've tried wearing it several times, but it stings. It also does not set right on my skin and by the end of the day my pores show.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
I love the product! Easy to apply and works well with my skin. I'm 75 And I'm surprised at how well this works. I have worked in the retail cosmetic industry at Macys, Nordstrom and Ulta Beauty.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
It's not really matte. Even with the primer, my face was really oily. But overall, I like it. Shipping was fast.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Extremely easy & informative. Product is fabulous, customer service is fabulous, the whole experience was TOTALLY FABULOUS! I LOVE EVERYTHING ABOUT LUMINESS!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
I don't like how light the concealer is. I like the make up overall.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok.
To much I want simple
I'm been trying how to return these within my 14 day free trial please help
We recently tried to contact you to get you taken care of. We would love to be able to assist you. Can you please give us a call back
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It was a pleasure speaking with you and assisting you with your account, please feel free to call our customer service team at 888-793-7474! 😀