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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Not good, the color was for a white person. It was very pale on my skin and I chose a tone on the medium picks
I've not used a lot yet but I like the way it works on my skin will continue to use I like how light feeling it is
Hi Teresa, this warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I'm truly satisfied with the product and the delivery was quick.
Hi Autumn, happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Very satisfied! Perfect match very light does no look cakey. It's worth trying.
Hi Heather, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I love the steps of how to put everything on. I love the make up
Hi Linda, this warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
It's difficult to use because of the spray method! It seems to not always cover
Hey Heather, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you
Hi Beulah, this warms our hearts! Thank you so much for taking the time to share your experience! ❤️❤️❤️
Custom service is great. My shade was a little to dark so I called and they sent me a new one & extended my trial. Thanks Luminess!
Hi Laura, this warms our hearts! Happy to hear you had a good experience! Let us know if you need anything throughout your Luminess journey! ❤️
Excelente entrega y muy buen producto
Era el color que queria...y luce muy bonito
Me Encanto
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support
The concept is cool but it is very drying and it looks horrible
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
The color that I received was the wrong color I only got to look at 2 samples Colors to choose from which made the color that I received not compatible with my skin tone. Whatsoever, it also showed cracking and pour definition once the makeup was put on very unhappy.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
First, I ordered the wrong color, but it was close enough that I still tried out the airbrush foundation for a few days. I really like the hand pump foundation better. The airbrush spray was hard to spray just the brush and not everything around it. I also didn't love the smell of the foundation. So I decided to return it and will stick with the pump option.
Hey Tammy, we would love to assist you further with any inquiries or concerns you may have. We were unable to reach out and are looking forward to hearing more from you.
I like it but l chosen the wrong color. I still kept it. It feels light and not bulky.
Hey Claudia, we would love to assist you further with getting the right shade for your skin. We were unable to reach out and are looking forward to hearing more from you.
I had no problem using the website or ordering the product. I am just not happy with how it goes on and spreads, or with the color of the base.
Hey Amanda, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I have tried three different shades and gotten charged every time and would like to just be able to return this last one so I don't get charged again because it like the others doesn't match. I must have thrown away my original receipt of sale so now I won't be blue to stop from being charged for this stuff I'm not even usin.
Hi Brittney, We tried to get in touch with you but we were unsuccessful. After reviewing your account, I see that you recently spoke to a representative. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Saw it on tv and on instagram. Process was easy and did not have any problems ordering.
Hi Carolyn, happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Blends in so well literally looks like my natural skin was super surprised that they were able to get my exact color. Love how light it feels and how it doesn't leave my skin feeling dry.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Luminess is a wonderful company and the airbrush finish is beautiful!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
So I received my order but I have to try it out now. I'll circle back with my final review. Praying it's my color.
Hi Lydia, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I will be returning my product. I didn't like the way it looked on my face.
Hey Jennifer, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Johnise, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.