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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I didn't receive my packaged but i already charged my credit card
Hey Brenda, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
It's the best hair removal device I've ever used.
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Hi Nancy, we are so happy to hear you are loving your Luminess Products!❤️
I like the makeup but I think the medium shade a little too light. Could use a darker shade is unusual for me. I'm almost always a medium.
Hey Janet, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Shopping was very easy. I took the quiz to help me find the correct color for foundation and it is a perfect match. The website is easy to use.
Hi Sandra, this warms our hearts! Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
I bought the airbrush primer this time which is a great way to start your makeup off with. I have been impressed with all of your products!
Hi Gayle, we are so happy to hear you are loving your Luminess Products!❤️
Eh…. It's not bad… but it settles in fine lines even if you do literally one layer…. Def not my favorite product.
Hey Ashley, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
The products l received are the best. And the color makeup that I chosen is a perfect match for my skin tone
Hi Leatrice, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I love the fact it's sweat proof and completely blends with me skin color
Hey Kimberly, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I have never worn foundation so I gave it a try. The processes of finding my right color was amazing right on point. Of course I went outside to see if I can tell the difference and you can't. Great experience.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
As I get older I find my skin has changed. My favorite foundation changes. I believe I found a permanent favorite!
Hi Valarie, we are so happy to hear you are loving your Luminess Products!❤️
Absolutely love my new luminess airbrush makeup and primer. It's so easy to apply and goes in smooth! And my order arrived very quickly!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The makeup made my face orange and the eraser protect didn't help
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
It separates when used with my skin care. Alone looks great, but any extra products look gross.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Love the product. It's light and the coverage is unbelievable. The only thing that I don't like is the scent of the primer. Other than that it's great
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
It's the best beauty experience you will ever have. Life changing, self-esteem is restored.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support
The color match was not a good match. But delivery was good,making the order was good.
Hey Chanton, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Hi Cindy, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Great Produce and coverage I just feel my shade was a little orange
Hey Corina, we would love to assist you further and are looking forward to hearing more from you.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vickie, thank you so much for reviewing your experience and sharing the love! ❤️ 🥰