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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Hello There.,
I have received my order last few days which I don't exactly know which day. Because I just left the hospital I gave birth. If it is possible giving me few more days so I can be able to try it.
I have been using lip stain lipstick for over 5 years and I can honestly tell you is one of the best! I apply it once a day it lasts all day.
Hi Magdalena, thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Is hard to navigate on your website it needs to be update. It took me too long to shop I had to keep putting my items on the basket over and over I almost give up. Irritated!
I love the product, but I'm receiving 2 orders each month. I called to cancel 1 about 3 weeks ago. I was assured it was taken care of, but I just received 2 more packages.
Hi Cindy, we would love to get you taken care of. Please give us a call or you can live chat with us 24/7.
If you have issues call or text the help line, ordering was difficult but I got help.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support
Love the foundation but ordered wrong color. Need lighter color.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I love the swatches that allow me to pick the items closer to my complexion.
Hi Tanjila, We are so happy to hear you are loving your Luminess Products!❤️
Hi Cheree, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The coverage was good, I could put as many layers as I needed for coverage because it was lightweight. The color was just not a match to my skin tone.
Hey Cynthia, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I don't like the coverage and it has a funny smell. The coverage isn't enough.
Hey Clarissa, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
There are no application directions—I am a person wit little to none make-up experience
Hey Cynthia, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Good coverage. So glad primer is included. Definitely worth buying again
Hi Lynn, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Color match was not right for me but they are replacing with another color free of charge. Really appreciate that.
Hi Martha, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I am happy with my products so far. Its to soon for me to give a complete review, but I will sayI am happy I made this purchase.
Hi Judy, this warms our hearts! Thank you for being the best part of Luminess! 🥰
Everything went smooth from my order to delivery... Love the product. Love the way it blends, most important..
Hi Tina, this warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Y haven't had time to use it but as soon as y will y will let you know
Hi Aleida, this warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I cannot use this. It doesn't work for me. Doesn't look right on me.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
So far it's all good.delivery and the makeup is pretty awesome, I love it!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I'm going to see how flexible they are with returns and if there really is a perfect match for me. Color was extremely off.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I have been trying to get my refund for weeks. I never enrolled in there program to send makeup monthly. These people are crooks. Do not deal with them, go and buy your products from a reputable store.
Hi Keturah, I'm sorry that you are having some trouble, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
I was charged before my trial was up. Then was told I could not return. Had to send them a copy of my email that showed where my trial began and ends. Then they finally agreed to Let me return for a refund.
Hey Sheila, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Vana, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.