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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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They got the color correct. But I did not like the feeling of it on my skin it kept coming off on my fingers and anything my face touched. I will be sending the product back
Was quick and easy can't wait to see if it's the right color for my skin
Color matched very close to skin tone. Great feel. Smooth finish. Quick shipment!
I really like the product but need a different shade a little darker than what I have. The foundation is very smooth but what I have now is too light. Can I change shades?
Will be returning not good color match, how do I return, please send information
The luminess containers just arrived in the mail today. It took about 3wks, however I am excited to try them out!
The foundation smeared on everything that I touched. The makeup remover didn't remove anything and I had to use 7 wipes to remove the dark foundation on my face.
Foundation is natural looking and easy to apply, making me have to write 50 characters to make your review page happy is silly
I placed my order over the phone. I picked the correct shade of foundation and it matched my skin perfectly. I tried it and I am very pleased. Thank you for the opportunity to try before buying because I am satisfied with the online service.
Still trying product - will submit a more accurate review later
I've tried a lot of foundations for my aging skin. I need decent coverage but not cakey... I found that luminess gave me long lasting coverage that looked dewey but that I didn't sweat off on a 90 degree day. Nice job, Luminess!
It's not what I expected.to look on my face, it doesn't cover like I thought it would.
Timely delivery. This air brush foundation is exactly what was described. It hides imperfections, even on my 48 year old face. I added a second layer after the first one dried for the perfect coverage.
The coverage is not full coverage. Was worn off by the end of the work day.
Hey Hannah, We tried to reach you and are sorry to hear the coverage didn’t meet your expectations. Makeup can wear off in heat or during activity, but many find a setting spray helpful. Our Makeup Sealant is great for keeping your makeup in place while hydrating your skin. If you need further assistance, please call us at 800-209-2718. We’re here to help! ❤️
Happy with the product. Will go a shade darker next time. Color I got was a little too light. It will work but would be perfect next shade up. Service was great. Received order fine.
Hey Tiffany, Thank you for your feedback! We’re glad to hear you’re happy with the product and that our service met your expectations. Going a shade darker sounds like a great plan for next time! If you have any questions or need further assistance, feel free to reach out. We appreciate your support! 🌟
Messy to use = do not like it - do not like it do not like it - trying to use 50 characters to say same thing over and over again - would not recommend this to anyone - there are far better non messy products available - I would not buy this ever again - is that 50 characters now
Hey Roberta, I’m truly sorry to hear that the product was too messy and frustrating to use. 💔 Your experience is important to us, and we understand how disappointing this must have been. For some tips and tricks to make your experience better, our Beauty Experts are here to help! You can reach them by calling (888) 793-7474 and selecting option 6. They’re available Monday to Friday from 9:00 AM to 5:00 PM CST. Don’t hesitate to reach out! ❤️
Nice light texture, im excited to open the product and try them.
Hey Christine, We’re thrilled to hear you’re excited about your new foundation! 🌟 The light texture is one of our favorites too—perfect for a fresh, natural look. Let us know if you need anything throughout your Luminess journey! ❤️
My shopping experience was simple and easy, will gladly shop with you again.
Hey Kelly, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Have been a customer for years! Love the products and love the customer service!
Hey LOUIS, Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I received my product but the cans were all bent up because of the poor packaging. When I spray the product on my brush it goes everywhere
Hey Donna, We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. We are really sorry to hear that your product arrived bent due to packaging issues. That’s definitely not the experience we want for you! We want to make it right. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jessica, Thank you so much for your fantastic review! We’re thrilled to hear that the airbrush foundation delivered just as promised and gave you the coverage you were looking for. It’s great to know that it’s working well for you! If you need anything at all during your Luminess journey, just let us know. We’re here to help! Enjoy your flawless look! ✨💖