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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Sorry the experience wasn't good at all. Can't seem to grip the spray can have arthritis pretty bad., and I picked shade that's to light probably need the that's next to it.
This make up is definitely not for me. I will not be purchasing anymore.
The coverage is great, the makeup is soft not cakey or thick. Although I think in the future I will order a darker shade. The brush is very soft, the end did come completely out when I opened it but other than that small inconvenience it is great
Keep up the good work I love this product will keep getting it
Not good for my skin i have to return it and i apologise for the inconvenience caused but tthank you for the best service ever thank you
The color i recieved was perfect! I wore it for 48 hours (with setting spray). Now, I'm a believer in the facts! Never faded, budged nor became oily(combination skin). Will become a regular customer!
Small application I used seemed to apply good but wrong color
Not good at all, product not upto the mark
Would rather prefer any branded makeup over this
The first color was too light. The agent had me to send her a picture to help me.
I have been using this product for a week now. The color match was spot on. My skin has a nice glow. I am experiencing a little break out but hopefully once I get adjusted to this new product it will go away.
The shopping experience was great! Of course, a free shipping option would have been best! LOL!i picked up the wrong shade but the foundation feels great on your skin!
Don't think u need to spray the makeup on the bRush. I used my L'Oréal liquid makeup onto the smaller side of the brush you supplied and it works great putting it on.
Product never received, attempts to contact or SPEAK with someone initially was impossible... not until funds were debited that I had a number
They followed up with me on my order and were ready to reach on the phone when I had questions
Good experience just not the product for me personally, but thank you for allowing me to try it anyways.
I initially chose a color that was 2 shades to dark for me. Luminess CS was amazing and quickly resent me a new shade and it's a perfect match. I used the brush that came with the set and it really does leave an airbrush finish. I suggest everyone try.
Listing the color would have been helpful. This is ridiculous that I have to write at least 50 characters
I received the wrong shade however the customer service rep helped me get a replacement shade.
Delivery was right on time. Ordering was easy. Product does exactly what is expected. Color was a perfect match to my skin.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sybil, We are reaching out in regards to the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. I’m really sorry to hear about your experience with the foundation. It sounds frustrating, especially with arthritis making it difficult to grip the spray can. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️